Oryx Dental
Posted 47 days agoVerified live 7h ago
Onboarding Manager
Brief overview
Remote
UndergradOr in progress
$65k–$75k/yrStated range
2+ yrsMinimum
Client Relationship ManagementCRM SoftwareSalesforceHubSpotCustomer Success Platforms
About the company
Oryx Dentaloryxdental.com
Oryx Dental is a cloud-based dental management software offering evidence-based clinical modules, risk assessments, diagnosis.
Job description
Summary
Oryx Dental is on a mission to transform dental software and empower practices with modern solutions. The Onboarding Manager ensures new dental practices achieve rapid adoption of Oryx Dental’s all-in-one cloud platform, managing the customer journey from contract to activation.
Responsibilities
- Lead end-to-end onboarding for new practices, from kickoff to go-live
- Develop and refine onboarding playbooks for single and multi-location practices
- Coordinate data migration, system configuration, and training schedules across teams
- Collaborate with Sales, Product, and Customer Success to ensure smooth handoffs and early value delivery
- Measure onboarding success using time-to-value, activation, and early NPS metrics
- Identify friction points for leadership and work cross-functionally to improve workflows and documentation
- Report on progress, risk, and customer sentiment to leadership
Skills
- Bachelor's degree or equivalent professional experience
- Experience in client-facing roles, preferably in dental, medical, or healthcare related field
- Excellent communication, interpersonal, and presentation skills
- Proven ability to build and maintain strong client relationships
- Proactive problem-solver with a strong customer advocacy mindset
- Ability to manage multiple client accounts and competing priorities in a fast-paced environment
- Willingness to travel occasionally for client visits or industry events
- Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot)
- Thrives in a fast paced environment
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
- 2+ years of experience in SaaS onboarding, implementation, or customer success
- Excellent communicator with empathy for customers transitioning from legacy systems
- Analytical mindset — able to interpret data to improve process efficiency
- Familiarity working in a SaaS environment
Qualifications
Must Haves
- Bachelor's degree or equivalent professional experience
- Experience in client-facing roles, preferably in dental, medical, or healthcare related field
- Excellent communication, interpersonal, and presentation skills
- Proven ability to build and maintain strong client relationships
- Proactive problem-solver with a strong customer advocacy mindset
- Ability to manage multiple client accounts and competing priorities in a fast-paced environment
- Willingness to travel occasionally for client visits or industry events
- Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot)
- Thrives in a fast paced environment
Nice to Haves
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
- 2+ years of experience in SaaS onboarding, implementation, or customer success
- Excellent communicator with empathy for customers transitioning from legacy systems
- Analytical mindset — able to interpret data to improve process efficiency
- Familiarity working in a SaaS environment
Benefits
- Competitive salary and benefits package.
- Opportunity to work with the leading dental technology in the market.
- A collaborative and supportive team environment.
- Professional development and growth opportunities.
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