Business Analyst

Summary

PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide with innovative solutions. The Business Analyst will work with the Product Delivery Lead to manage the sprint backlog, document requirements, and ensure engineering and design teams have the necessary information to develop a mobile app and its middleware.

Responsibilities

• Partner with the PDL and Scrum Master to prepare and maintain the sprint backlog for both development and design teams; ensure all tickets are created, clearly written, and include well-defined acceptance criteria; validate and refine ticket details before sprint kickoff; support backlog grooming and sprint planning sessions
• Own the finalization and maintenance of requirements documentation, including UI specs, Confluence wiki pages, and Jira tickets; ensure all documentation remains accurate post-implementation; collaborate with UX/design to lead UI design meetings and ensure design specs are aligned with requirements
• Act as a bridge between the PDL, engineering, QA, UX/design, and the Scrum Master to ensure alignment on scope and delivery; participate in standups, sprint demos, and retrospectives; assist in preparing the team for UAT sessions, status reviews, and client-facing presentations
• Ensure requirements traceability from epic through to acceptance and delivery; proactively identify gaps, ambiguities, or risks in requirements and surface them to the PDL; contribute to continuous process improvement on the team

Skills

• 2+ years of experience as a Business Analyst, Product Owner, or similar role on a software product team
• Experience writing detailed user stories, acceptance criteria, and requirements documentation
• Familiarity with agile (Scrum/Kanban) development methodologies
• Proficiency with Jira and Confluence for backlog management and documentation
• Experience working on mobile applications (iOS/Android) is a strong plus
• Excellent written and verbal communication skills — able to translate business needs into clear technical requirements
• Strong organizational skills and attention to detail; able to manage multiple tickets and workstreams simultaneously
• Ability to work collaboratively in a fast-paced environment and adapt quickly to changing priorities
• Self-starter who takes ownership and follows through without needing close supervision
• Experience working with or for convenience retail, fuel, or loyalty/rewards platforms
• Familiarity with middleware or API-based integrations
• Experience supporting UX/design processes or leading design review meetings
• Background in QA or experience writing test cases and supporting UAT

Qualifications

Must Haves

• 2+ years of experience as a Business Analyst, Product Owner, or similar role on a software product team
• Experience writing detailed user stories, acceptance criteria, and requirements documentation
• Familiarity with agile (Scrum/Kanban) development methodologies
• Proficiency with Jira and Confluence for backlog management and documentation
• Experience working on mobile applications (iOS/Android) is a strong plus
• Excellent written and verbal communication skills — able to translate business needs into clear technical requirements
• Strong organizational skills and attention to detail; able to manage multiple tickets and workstreams simultaneously
• Ability to work collaboratively in a fast-paced environment and adapt quickly to changing priorities
• Self-starter who takes ownership and follows through without needing close supervision

Nice to Haves

• Experience working with or for convenience retail, fuel, or loyalty/rewards platforms
• Familiarity with middleware or API-based integrations
• Experience supporting UX/design processes or leading design review meetings
• Background in QA or experience writing test cases and supporting UAT