Business Analyst (TTB)

Summary

Pluribus Digital is a digital services consultancy that partners with government customers to design, develop, and deliver impactful digital products. The Business Analyst will support the TTB program through requirements analysis, Agile delivery, production support, stakeholder engagement, documentation, and process improvement for a mission-critical federal system.

Responsibilities

• Elicit, analyze, document, and validate business, functional, and non-functional requirements from TTB stakeholders and business users
• Develop user stories, acceptance criteria, business process documentation, workflow diagrams, and functional specifications
• Analyze enhancement requests, production issues, and operational processes to identify opportunities for improved efficiency and user experience
• Ensure requirements are complete, traceable, testable, and aligned with TTB objectives and governance standards
• Maintain requirements and supporting documentation throughout the Agile delivery lifecycle
• Support investigation and analysis of production issues, customer-reported defects, and operational questions
• Collaborate with technical teams to reproduce issues, clarify expected system behavior, and document business impacts
• Assist with prioritization of defects and enhancement requests based on business value and operational needs
• Participate in root cause analysis activities and recommend process or system improvements
• Help maintain operational documentation, knowledge articles, and user-facing documentation as system functionality evolves
• Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives
• Partner with Product Owners to refine and prioritize product backlogs
• Ensure user stories contain sufficient business context and well-defined acceptance criteria
• Support User Acceptance Testing (UAT) planning, execution, and validation
• Verify completed functionality satisfies documented business requirements
• Serve as a liaison between business stakeholders and cross-functional technical teams
• Facilitate requirements gathering sessions, workshops, and stakeholder meetings
• Communicate business needs, priorities, risks, and project status effectively to both technical and non-technical audiences
• Build collaborative relationships across multiple functional areas
• Produce clear, concise documentation including business requirements, process flows, decision logs, release documentation, and training materials
• Assist with maintaining standard operating procedures and operational documentation
• Recommend improvements to business processes, operational workflows, and support procedures based on data and stakeholder feedback

Skills

• Ability to obtain and maintain a High Risk Public Trust designation
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent professional experience)
• 3–5 years of experience as a Business Analyst supporting enterprise software applications
• Experience eliciting, documenting, and managing functional and business requirements
• Experience supporting Agile software delivery teams
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills with the ability to communicate effectively across technical and business audiences
• Experience using collaboration and requirements management tools such as Jira, Confluence, Azure DevOps, or similar platforms
• Experience supporting Operations & Maintenance (O&M) contracts, production support, or enterprise application sustainment
• Experience working with incident management, defect tracking, and change management processes
• Understanding of SDLC best practices and federal IT governance
• Experience supporting User Acceptance Testing (UAT) and release validation activities
• Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile Business Analyst certification

Qualifications

Must Haves

• Ability to obtain and maintain a High Risk Public Trust designation
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent professional experience)
• 3–5 years of experience as a Business Analyst supporting enterprise software applications
• Experience eliciting, documenting, and managing functional and business requirements
• Experience supporting Agile software delivery teams
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills with the ability to communicate effectively across technical and business audiences
• Experience using collaboration and requirements management tools such as Jira, Confluence, Azure DevOps, or similar platforms

Nice to Haves

• Experience supporting Operations & Maintenance (O&M) contracts, production support, or enterprise application sustainment
• Experience working with incident management, defect tracking, and change management processes
• Understanding of SDLC best practices and federal IT governance
• Experience supporting User Acceptance Testing (UAT) and release validation activities
• Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile Business Analyst certification

Benefits

• Opportunity to earn annual bonus
• Medical, dental, and vision benefits
• PTO
• Company-paid life insurance
• Generous 401k match program