Digital & IT Senior Analyst - Messaging

Summary

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. The Messaging Senior Analyst is responsible for the administration and continuous improvement of Parker’s enterprise messaging environment, ensuring secure and compliant messaging services while driving operational excellence.

Responsibilities

• Administer Exchange mailbox services, mail flow, connectors, certificates, retention settings, permissions, and compliance-related configurations
• Support Exchange Online and hybrid messaging, including routing, identity integration, coexistence, and operational runbooks
• Manage Proofpoint security policies for spam, malware, impersonation protection, content filtering, and URL or attachment defence
• Maintain SMTP relay and fax services, troubleshoot delivery and policy issues, and drive timely resolution of service-impacting incidents
• Monitor service health, capacity, availability, and performance risks; participate in incident response, restoration, root-cause analysis, and corrective actions
• M365 Enterprise apps Client support
• Execute changes through approved change control, including testing, validation, and back-out planning
• Maintain SOPs, runbooks, knowledge articles, diagrams, and operational documentation in Teams and SharePoint
• Support security monitoring, audit requests, retention/eDiscovery tasks, and service reporting

Skills

• Bachelor's degree in computer science, information systems, or related area (or international equivalent)
• 4+ years related IT experience
• Proven experience administering: Exchange On-Premise, Exchange Online, Proofpoint PoD, Proofpoint PPS, RightFax
• PowerShell scripting and automation capability
• Working knowledge of Active Directory, identity and access controls, groups, permissions, and directory integration
• Strong troubleshooting skills across mail flow, authentication, DNS, certificates, transport, and client access
• Ability to create clear technical documentation and communicate effectively with both technical and non-technical stakeholders
• Experience with hybrid Exchange environments, migrations, and coexistence
• Knowledge of messaging security, monitoring, alerting, and log analysis
• Experience coordinating with vendors and managing third-party escalations
• Relevant technical certifications

Qualifications

Must Haves

• Bachelor's degree in computer science, information systems, or related area (or international equivalent)
• 4+ years related IT experience
• Proven experience administering: Exchange On-Premise, Exchange Online, Proofpoint PoD, Proofpoint PPS, RightFax
• PowerShell scripting and automation capability
• Working knowledge of Active Directory, identity and access controls, groups, permissions, and directory integration
• Strong troubleshooting skills across mail flow, authentication, DNS, certificates, transport, and client access
• Ability to create clear technical documentation and communicate effectively with both technical and non-technical stakeholders

Nice to Haves

• Experience with hybrid Exchange environments, migrations, and coexistence
• Knowledge of messaging security, monitoring, alerting, and log analysis
• Experience coordinating with vendors and managing third-party escalations
• Relevant technical certifications