Product Researcher

Summary

Pathstream is an organization focused on helping frontline employees and managers advance their careers through enterprise partnerships and learning solutions. The Product Researcher will conduct research to inform product, curriculum, and business decisions, manage research operations, build an expert advisor network, and translate findings into actionable insights for cross-functional teams.

Responsibilities

• Support early stage exploration of new product areas to understand the key pain points/opportunity areas among our users
• Run usability testing on product features before release, identifying areas for improvement to the user experience
• Support early stage exploration of new industries
• Gather input on curriculum as needed from subject matter experts and identify ways we could tailor or make more effective
• Monitor features and curriculum after release to gather insights via quantitative user data, surveys, user interviews, session replays, etc. to see what is working and not working, feeding insights back to the product and curriculum teams
• Contribute to designing our product research processes, proactively identifying where automation or processes changes can increase efficiency without losing quality
• Build our expert advisor network by sourcing and screening subject matter expert advisors
• Organize research files and findings so they're accessible to the Pathstream team, and manage the logistics behind research efforts, including scheduling and compensation
• With project stakeholders, weigh in on how to address specific insights raised in initial research (e.g., help build and user test prototypes)
• Hold relationships with subject matter experts and advisors, and coordinate communication between advisors and the Pathstream stakeholders
• Serve as a responsive “voice of the customer” for various teams as they build and test new user experiences

Skills

• 3+ years experience in research, data, insights roles such as consulting, venture or impact investing, user research, or similar work involving a portfolio of varied responsibilities → Comfortable working from limited information and familiar with qualitative and quantitative research methods
• Experience operating in a startup or on a small team → ownership mindset, ability to run with loosely defined / co-create project requirements, etc
• Experience synthesizing research into actionable insights → ability to effectively translate what users say or what data shows to internal teams making decisions
• Experience with ideating and implementing research operations → Familiar with research operations such as managing research repositories, research tooling (survey platforms, user recruitment networks, transcription and tagging tools)
• (Bonus) Existing knowledge or experience researching the financial services industry, frontline workers, or both → existing knowledge, ability to connect with users to uncover insights
• (Bonus) Experience using latest AI tools relevant to product research and design → ability to help build our AI-driven knowledge base and design system

Qualifications

Must Haves

• 3+ years experience in research, data, insights roles such as consulting, venture or impact investing, user research, or similar work involving a portfolio of varied responsibilities → Comfortable working from limited information and familiar with qualitative and quantitative research methods
• Experience operating in a startup or on a small team → ownership mindset, ability to run with loosely defined / co-create project requirements, etc
• Experience synthesizing research into actionable insights → ability to effectively translate what users say or what data shows to internal teams making decisions
• Experience with ideating and implementing research operations → Familiar with research operations such as managing research repositories, research tooling (survey platforms, user recruitment networks, transcription and tagging tools)

Nice to Haves

• (Bonus) Existing knowledge or experience researching the financial services industry, frontline workers, or both → existing knowledge, ability to connect with users to uncover insights
• (Bonus) Experience using latest AI tools relevant to product research and design → ability to help build our AI-driven knowledge base and design system

Benefits

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Optional supplemental life insurance
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
• Flexible spending account (health)
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace
• Flexible paid time off and 13 paid holidays
• Generous paid parental leave
• Short and long-term disability insurance (100% company paid)
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)
• Discounted pet insurance