FIU Cases Analyst I

Summary

Pathward is a financial empowerment company focused on increasing financial availability, choice, and opportunity. The FIU Cases Analyst I analyzes and investigates customer and transactional activity to identify suspicious patterns, files regulatory reports, and supports monitoring strategies and customer inquiries while meeting compliance and service standards.

Responsibilities

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity
• Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement
• Maintains service levels with workload in accordance to policies, procedures and compliance standards
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries
• Maintains standards of Production, Quality and Leadership results for workstreams assigned
• Other duties as assigned

Skills

• High School Diploma or equivalent
• Typically requires less than one year of related experience
• Attention to detail
• The ability to manage daily workload
• Strong written and verbal communication skills
• Self Sufficient and well organized with support

Qualifications

Must Haves

• High School Diploma or equivalent
• Typically requires less than one year of related experience
• Attention to detail
• The ability to manage daily workload
• Strong written and verbal communication skills
• Self Sufficient and well organized with support

Benefits

• This role is also eligible for an annual performance-based incentive opportunity.
• Comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
• Hybrid, remote-office work arrangement