Implementation Engineer- Medical Imaging

Summary

PaxeraHealth is a leading medical IT developer in the Healthcare IT field, recognized for its excellence and innovation. The Implementation Engineer will work within the Technical Support Services team to deploy and support products, ensuring outstanding customer service and collaboration with various departments to enhance patient care.

Responsibilities

• Works within the Technical Support Services team to deploy and support products effectively, in a timely and collaborative manner
• Uses their broad support and Healthcare IT expertise and experience to lead the team to deliver outstanding customer service as perceived by our customers
• Works closely with their team and with Services Leaders, Project Managers, Product Managers, Product Development and Sales teams to deliver outstanding service to our customers to improve patient care
• Work closely with the Solution Architects and Product Management to conduct technology, architecture, stakeholder assessments using common methodologies and processes
• Uses rigor and attention to detail to meet our quality objectives

Skills

• Bachelor's degree or college diploma, preferable in Computer Science, or equivalent experience
• Healthcare Integration knowledge is a must (HL7, DICOM, IHE)
• 5+ years of experience in customer support
• Excellent written and verbal communication skills
• Willingness and ability to learn new technologies
• Strong aptitude for solving problems independently and as a team
• Shell scripts under bash or Ruby/Perl scripts
• HTML, XML, PHP, and SQL
• Experience with administration of standard service such as: IIS, Directory Server, NTP, NFS or OpenSSL
• Good Knowledge of MS SQL DB management, Query and Administration
• Wide range of IT technical skills (Windows Server, Windows client, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
• Network administration: IPv4 networks, NAT, VLAN and VPN
• Network sniffing: Wireshark or tcpdump
• Active Directory configuration and administration
• Healthcare Integration knowledge and global standards like HL7, DICOM
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
• Requires experience with personal computer equipment. Must have advanced personal computer Windows skills
• Problem Solving/Analysis
• Technical Capacity. Requires the ability to independently perform all of the duties of the position efficiently and effectively
• Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by clients and staff
• Communication Proficiency. Excellent communication skill is essential within project teams and externally with customers to support the company's overall goals of delivering industry-leading customer satisfaction
• Must have strong training skills to successfully convey technical information to non-technical users
• Teamwork. Operate effectively within a team environment
• Customer/Client Focus
• Initiative
• Time Management/Organizational Skills
• Professional demeanor and friendly, can-do attitude
• Must exercise discretion with customer, employee and company confidential information
• Practical knowledge in using 3rd party integration engine like Mirth Connect
• VMWare vSphere core products: ESXi, vCenter, Hyper-V
• Storage: FC infrastructure, Disk array design, setup and deployment, storage protocols = FC, NFS, DAS, NAS
• Disaster Recovery (DR) setup and validation: BackupExec, NAS, Cloud
• Experience with administration of standard service such as: Apache, bind, Directory Server, NTP, NFS or OpenSSL

Qualifications

Must Haves

• Bachelor's degree or college diploma, preferable in Computer Science, or equivalent experience
• Healthcare Integration knowledge is a must (HL7, DICOM, IHE)
• 5+ years of experience in customer support
• Excellent written and verbal communication skills
• Willingness and ability to learn new technologies
• Strong aptitude for solving problems independently and as a team
• Shell scripts under bash or Ruby/Perl scripts
• HTML, XML, PHP, and SQL
• Experience with administration of standard service such as: IIS, Directory Server, NTP, NFS or OpenSSL
• Good Knowledge of MS SQL DB management, Query and Administration
• Wide range of IT technical skills (Windows Server, Windows client, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
• Network administration: IPv4 networks, NAT, VLAN and VPN
• Network sniffing: Wireshark or tcpdump
• Active Directory configuration and administration
• Healthcare Integration knowledge and global standards like HL7, DICOM
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
• Requires experience with personal computer equipment. Must have advanced personal computer Windows skills
• Problem Solving/Analysis
• Technical Capacity. Requires the ability to independently perform all of the duties of the position efficiently and effectively
• Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by clients and staff
• Communication Proficiency. Excellent communication skill is essential within project teams and externally with customers to support the company's overall goals of delivering industry-leading customer satisfaction
• Must have strong training skills to successfully convey technical information to non-technical users
• Teamwork. Operate effectively within a team environment
• Customer/Client Focus
• Initiative
• Time Management/Organizational Skills
• Professional demeanor and friendly, can-do attitude
• Must exercise discretion with customer, employee and company confidential information

Nice to Haves

• Practical knowledge in using 3rd party integration engine like Mirth Connect
• VMWare vSphere core products: ESXi, vCenter, Hyper-V
• Storage: FC infrastructure, Disk array design, setup and deployment, storage protocols = FC, NFS, DAS, NAS
• Disaster Recovery (DR) setup and validation: BackupExec, NAS, Cloud
• Experience with administration of standard service such as: Apache, bind, Directory Server, NTP, NFS or OpenSSL

Benefits

• Remote position
• Company Health, Dental and Vision Insurance
• Life Insurance
• PTO, including Holidays, Vacations, Sick and Personal days
• 401K with discretionary company match
• Work with an outstanding and dedicated team of Sales, IT, Marketing, and Administrative professionals
• Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation
• A friendly work environment with a family-owned feel
• We offer on the job training, and a respectful, friendly work environment in a growing company!