Summary
Personify Health provides a personalized health platform combining health plan administration, wellbeing solutions, and care navigation for employers, health plans, and health systems. The Implementation Coordinator supports new group implementations from kickoff through go-live by managing project plans, tracking deliverables, coordinating internal teams, identifying risks, and auditing client system setups.
Responsibilities
- Support the full implementation lifecycle: Work alongside the Implementation Project Manager on all internal aspects of new group implementations, from kickoff through go-live
- Build and own project plans: Create a detailed project plan for each new piece of business, coordinating with internal departments to set accurate, realistic deadlines across the board
- Drive deadline accountability: Track outstanding deliverables across cross-functional teams, follow up on missed milestones, and escalate to leadership when timelines are at risk
- Facilitate internal implementation meetings: Lead internal meetings to surface blockers, align stakeholders, and drive solutions to business problems before they impact the client experience
- Identify and manage risk: Proactively flag deliverables at risk, raise awareness with the right people, and develop action plans to keep implementations on track
- Audit new client system setups: Review and audit the configuration of new client accounts across internal systems to ensure accuracy before go-live
Skills
- 3+ years of experience in a health insurance or healthcare benefits environment
- Proficiency with Microsoft Office Suite
- Familiarity with project management tools and workflows
- Bachelor's degree preferred
Qualifications
Must Haves
- 3+ years of experience in a health insurance or healthcare benefits environment
- Proficiency with Microsoft Office Suite
- Familiarity with project management tools and workflows
Nice to Haves
- Bachelor's degree preferred
Benefits
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
- Full benefits package starting day one
- Wellness programs and other employee perks