Helpdesk Specialist II

Summary

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses.

Responsibilities

• Install and configure hardware and software components
• Resolve any technical issues with hardware, software, or connectivity
• Perform networking hardware and/or software upgrades
• Support users online with configuration of workstations, servers, printers, and network peripherals
• Assist with troubleshooting and diagnostics testing
• Research solutions to current and future technical problems
• Contribute innovative ideas to the company
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned

Skills

• Associate's degree in computer science or combination of equivalent experience and education
• 3+ years of experience in a similar role
• Experience troubleshooting systems and learning quickly
• Skilled in database programming and software installation
• Proficient with Windows products
• Excellent written and oral communication skills
• Familiar with a range of software and hardware

Qualifications

Must Haves

• Associate's degree in computer science or combination of equivalent experience and education
• 3+ years of experience in a similar role
• Experience troubleshooting systems and learning quickly
• Skilled in database programming and software installation
• Proficient with Windows products
• Excellent written and oral communication skills
• Familiar with a range of software and hardware

Benefits

• 401(k)/401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance