Payment Solutions Manager

Summary

PaymentWorks is seeking a Payment Solutions Manager to join our growing Payment Operations team. In this role, you will coordinate the successful onboarding of customers to PaymentWorks’ payment processing capabilities, serving as a key liaison among customers, their banks, internal teams, and our bank partners.

Responsibilities

• Coordinate implementation activities with customer banks (ODFIs), including test file transmission, validation, and certification
• Collaborate with Project Managers to align onboarding timelines, deliverables, and responsibilities
• Own the technical and operational relationship between PaymentWorks and each customer’s bank across multiple onboarding projects
• Support a variety of payment modalities (e.g., ACH, EarlyPay, future payment types ) and file formats (e.g., NACHA, ISO 20022)
• Build working knowledge of bank connectivity (e.g., SFTP, encryption) and payment file structures to support implementation and troubleshoot issues
• Track and document bank-specific nuances and best practices, sharing updates with the team and contributing to internal documentation
• Partner with the Product and Partnership teams to ensure alignment on bank capabilities and evolving customer needs
• Begin developing familiarity with other payment modality workflows in preparation for future implementation responsibilities
• Stay current on PaymentWorks product features and updates impacting payment workflows
• Support ongoing maintenance and troubleshooting for live payment customers, as needed
• Contribute to internal process improvements and playbook development

Skills

• 3–5 years of experience in payments, financial services, fintech, or implementation
• Experience working with external stakeholders such as customer IT teams, banks, or third-party vendors
• Familiarity with ACH and electronic payment processing, including NACHA and ISO 20022 file formats
• Understanding of secure file transmission (SFTP, encryption)
• Organized, detail-oriented, and able to manage multiple concurrent projects
• Strong written and verbal communicator; able to work independently and cross-functionally
• Comfortable using tools like Hubspot, JIRA, Confluence, Slack, Vitally, and Google Workspace
• Bachelor's degree or equivalent experience
• Experience with card processing or virtual card onboarding is a plus

Qualifications

Must Haves

• 3–5 years of experience in payments, financial services, fintech, or implementation
• Experience working with external stakeholders such as customer IT teams, banks, or third-party vendors
• Familiarity with ACH and electronic payment processing, including NACHA and ISO 20022 file formats
• Understanding of secure file transmission (SFTP, encryption)
• Organized, detail-oriented, and able to manage multiple concurrent projects
• Strong written and verbal communicator; able to work independently and cross-functionally
• Comfortable using tools like Hubspot, JIRA, Confluence, Slack, Vitally, and Google Workspace
• Bachelor's degree or equivalent experience

Nice to Haves

• Experience with card processing or virtual card onboarding is a plus

Benefits

• Options for flexible work schedules
• Great benefits including unlimited PTO