Endpoint Systems Engineer

Summary

Pegasystems provides technology solutions and maintains a global IT Client Services organization supporting end-user environments. The Endpoint Systems Engineer will design, secure, administer, and improve endpoint environments, manage related projects, deploy software and updates, troubleshoot complex issues, and provide technical escalation support.

Responsibilities

• Manage small level projects when assigned
• Develop project timelines, identify milestones, communicate and present progress
• Contribute as subject matter expert for projects led by internal Desktop Engineering and other functional areas within IT infrastructure
• Administrate endpoint environments utilizing Ivanti, Intune, and Jamf
• Deploy software, patches, and updates as required
• Create and maintain image builds for Windows and/or Mac devices
• Establish procedures for user support, compliance, and environment configurations
• Maintain application environments for Desktop Engineering owned applications, in areas such as elevated privilege management, anti-virus, group policy, device health and monitoring, and more
• Identify opportunities for continuous improvement
• Manage vendor relationships and delivery of services and resolutions
• Meet security compliance regulations and manage licensing§
• Troubleshooting of highly complex issues
• Act as a point of technical escalation and technical mentor to other members of IT Client Services teams such as helpdesk and user support
• Work with other functional areas within and outside of IT
• Contribute to the strategy and direction in the design and security of the endpoint environment
• Remain aligned with industry best practices, and new technology releases

Skills

• * You are a third-level engineer/administrator who is always looking for improvements and enjoys contributing ideas, methodology, and perspectives to projects and decisions
• * You are a technical expert comfortable expanding your skillset to a wide variety of tools
• * You are a top performer who possesses a strong set of technical troubleshooting skills, takes ownership of tasks at hand, provides insight and suggestions for environment enhancement, and turn ideas into action
• * You have led small sized projects successfully
• * You have participated in the deployment new tools or configuration a new environment
• * You are comfortable working with end-users, peers, and vendors alike in high-pressure situations, committed to meeting urgent but attainable deadlines, and demonstrate the desire for continuous learning and development
• * 4+ years experience in a technical related field
• * At least 1+ Years' experience in desktop engineering with demonstrated ability to learn new technologies
• * Hands on experience in image creation process Windows 10 and/or macOS X
• * Knowledge of Microsoft patching processes for Office 365 and Windows 10
• * Experience with Microsoft Intune for Windows software management
• * Knowledge of either the Windows or Apple Macintosh Operating Systems
• * Experience with endpoint administration tools such as Ivanti, SCCM, ManageEngine or Jamf
• * Experience with desktop security agents such as Crowdstrike, Cyberark, Symantec, or similar tooling
• * Experience leading or participating in projects like new software rollouts, OS upgrades, migrations, and acquisitions

Qualifications

Must Haves

• * You are a third-level engineer/administrator who is always looking for improvements and enjoys contributing ideas, methodology, and perspectives to projects and decisions
• * You are a technical expert comfortable expanding your skillset to a wide variety of tools
• * You are a top performer who possesses a strong set of technical troubleshooting skills, takes ownership of tasks at hand, provides insight and suggestions for environment enhancement, and turn ideas into action
• * You have led small sized projects successfully
• * You have participated in the deployment new tools or configuration a new environment
• * You are comfortable working with end-users, peers, and vendors alike in high-pressure situations, committed to meeting urgent but attainable deadlines, and demonstrate the desire for continuous learning and development
• * 4+ years experience in a technical related field
• * At least 1+ Years' experience in desktop engineering with demonstrated ability to learn new technologies
• * Hands on experience in image creation process Windows 10 and/or macOS X
• * Knowledge of Microsoft patching processes for Office 365 and Windows 10
• * Experience with Microsoft Intune for Windows software management
• * Knowledge of either the Windows or Apple Macintosh Operating Systems
• * Experience with endpoint administration tools such as Ivanti, SCCM, ManageEngine or Jamf
• * Experience with desktop security agents such as Crowdstrike, Cyberark, Symantec, or similar tooling
• * Experience leading or participating in projects like new software rollouts, OS upgrades, migrations, and acquisitions

Benefits

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives
• You will work in an environment where AI-enabled tools are used to enhance learning, improve engineering efficiency and support better decision-making across the cloud platform.