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People, Technology & Processes, LLC
Posted 134 days agoVerified live 2d ago
VoIP Systems Administrator
Brief overview
Fort Knox, KY 40121In-person
High SchoolOr in progress
$33/hrStated minimum
2+ yrsMinimum
Supporting VoIP systemsConfiguring VoIP stationsTroubleshooting VoIP servicesReading and interpreting system diagramsCable routing and port assignmentsWorking with PRI trunkingLAN-based voice traffic managementCustomer serviceIMAC proceduresTicketing systems (AESMP/ITSM)
Job description
Summary
People, Technology & Processes, LLC is seeking a VoIP Systems Administrator to operate, maintain, and troubleshoot VoIP telephony systems. The role involves supporting day-to-day operations, configuring VoIP stations, and collaborating with network managers to ensure seamless voice service connectivity.
Responsibilities
- Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment
- Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network
- Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones
- Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure
- Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment
- Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity
- Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs)
- Document system configurations, changes, and troubleshooting steps; ensure service records are up to date
- Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services
Skills
- High school diploma or equivalent; additional technical training in telecommunications or networking preferred
- Valid Driver's License
- Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment
- Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components
- Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic
- Ability to read and interpret system diagrams, cable routing, and port assignments
- Strong troubleshooting and customer service skills
- Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice)
- Experience working within Army NEC or IMCS environments
- Familiarity with AESMP/ITSM ticketing systems and IMAC procedures
- Understanding of DoD telecommunication standards and security requirements
Qualifications
Must Haves
- High school diploma or equivalent; additional technical training in telecommunications or networking preferred
- Valid Driver's License
- Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment
- Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components
- Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic
- Ability to read and interpret system diagrams, cable routing, and port assignments
- Strong troubleshooting and customer service skills
Nice to Haves
- Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice)
- Experience working within Army NEC or IMCS environments
- Familiarity with AESMP/ITSM ticketing systems and IMAC procedures
- Understanding of DoD telecommunication standards and security requirements
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