Network Operations Engineer - VoIP

Summary

Velocity is a Managed Solutions Company seeking a VoIP Engineer with a strong background in analog voice and Voice-over-IP to join their Network Operations team. The role involves implementing and operating Velocity’s VoIP and telephony services, serving as a primary escalation contact for Voice Network Operations, and collaborating with engineering to ensure design alignment with customer needs.

Responsibilities

• Serve as a primary escalation contact for Voice Network Operations Center (VNOC)
• Operate Asterisk PBX, call management systems, and IVRs located in diverse geographic regions
• Provide expertise in VoIP-based technologies primarily focused on delivering carrier services to hospitality and retail environments
• Perform design work that incorporates industry best practices for hospitality and enterprise customers
• Function as a technical lead for projects requiring VoIP technologies
• Coordinate proper installation, configuration, and testing of VoIP components
• Create and maintain documentation to support the implementation and management of VoIP technologies
• Collaborate with engineering function to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
• Engage and manage external vendors as appropriate to enhance the team’s capabilities
• Other duties and responsibilities, as assigned
• This position participates in an on-call rotation and may provide support off hours as required
• This position may require up to 20% travel

Skills

• 2+ years' experience implementing, troubleshooting, and maintaining VoIP systems
• Demonstrated knowledge with telephone networks – POTS and VoIP
• Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
• Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
• Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
• Demonstrated knowledge working in Linux-based open-source environments and platforms
• Strong technical, leadership, and communication skills
• Demonstrate the ability to lead complex projects in a cross functional team environment
• Demonstrate the ability to articulate ideas to both technical and non-technical audiences
• Ability to independently lift and carry 35 lbs
• Ability to hear ordinary conversations and phone communications
• Required — Bachelor's degree in technology or equivalent experience (5-years)
• Required — Experience with Asterisk-based PBX installations
• Experience in hospitality or service provider networks
• Industry relevant training and certifications — CCNA, CCNP, dCAA, dCAP, etc

Qualifications

Must Haves

• 2+ years' experience implementing, troubleshooting, and maintaining VoIP systems
• Demonstrated knowledge with telephone networks – POTS and VoIP
• Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
• Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
• Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
• Demonstrated knowledge working in Linux-based open-source environments and platforms
• Strong technical, leadership, and communication skills
• Demonstrate the ability to lead complex projects in a cross functional team environment
• Demonstrate the ability to articulate ideas to both technical and non-technical audiences
• Ability to independently lift and carry 35 lbs
• Ability to hear ordinary conversations and phone communications
• Required — Bachelor's degree in technology or equivalent experience (5-years)
• Required — Experience with Asterisk-based PBX installations

Nice to Haves

• Experience in hospitality or service provider networks
• Industry relevant training and certifications — CCNA, CCNP, dCAA, dCAP, etc

Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• Paid Parental Leave
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available