Technology Technician

Summary

Perry Township Schools is seeking a Technology Technician to provide prompt and effective technical support for staff and student technology devices. The role involves diagnosing issues, maintaining inventories, and collaborating with the Technology Services team to ensure operational efficiency across the district.

Responsibilities

• Provide hands-on technical support for hardware, software, and peripheral issues across the district (e.g., desktops, laptops, Chromebooks, projectors, interactive displays, and printers) while maintaining a high level of customer service
• Diagnose, troubleshoot, and resolve initial support incidents related to staff and student devices (1:1 program devices) and classroom technology
• Accurately maintain and update software and hardware inventories, including tracking asset locations, assignment details, and status changes in the district's asset management system
• Serve as the first point of escalation for technology-related concerns, escalating issues to senior staff as appropriate
• Perform routine service, maintenance, and repair on 1:1 student devices (including screen, battery, and component replacement)
• Accurately and promptly complete, document, and close work orders within the District's work order system (e.g., ticketing system)
• Assist the Technology Services team in the deployment, installation, and configuration of new technology devices and systems across the district
• Work collaboratively with the Technology Services team on special projects, infrastructure maintenance, and system-wide rollouts
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and end-user guides

Skills

• Provide hands-on technical support for hardware, software, and peripheral issues across the district (e.g., desktops, laptops, Chromebooks, projectors, interactive displays, and printers) while maintaining a high level of customer service
• Diagnose, troubleshoot, and resolve initial support incidents related to staff and student devices (1:1 program devices) and classroom technology
• Accurately maintain and update software and hardware inventories, including tracking asset locations, assignment details, and status changes in the district's asset management system
• Serve as the first point of escalation for technology-related concerns, escalating issues to senior staff as appropriate
• Perform routine service, maintenance, and repair on 1:1 student devices (including screen, battery, and component replacement)
• Accurately and promptly complete, document, and close work orders within the District's work order system (e.g., ticketing system)
• Assist the Technology Services team in the deployment, installation, and configuration of new technology devices and systems across the district
• Work collaboratively with the Technology Services team on special projects, infrastructure maintenance, and system-wide rollouts
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and end-user guides
• Demonstrated evidence of a service-minded work ethic and a commitment to customer satisfaction
• Ability to maintain a high level of confidentiality
• History of punctuality and dependability in a work setting
• Familiarity with and ability to troubleshoot common operating systems (e.g., Windows, ChromeOS)
• Basic understanding of network concepts (TCP/IP, Wi-Fi connectivity) to assist with troubleshooting connectivity issues
• Strong ability to work within various project deadlines, prioritize tasks effectively, and multitask accordingly in a fast-paced environment
• Familiarity with business office procedures
• Effective, professional, and clear oral and written communication skills suitable for technical and non-technical audiences
• Ability to work collaboratively with individuals and groups to achieve team and district objectives
• Ability to sit for extended periods of time
• Ability to lift 25 pounds
• Ability to carry 25 pounds
• Ability to work at a desk, conference table or in meetings of various configurations
• Ability to see for the purpose of reading laws and codes, rules and policies and other printed matter
• Ability to communicate so others will be able to clearly understand a normal conversation
• Ability to operate job-related equipment
• Ability to reach in all directions
• Industry certifications such as CompTIA A+, Google Certified Educator/Administrator, or equivalent are preferred but not required
• Associate's Degree or equivalent in a technology-related field preferred
• Previous experience with technology support, help desk operations, or device repair is strongly preferred
• Experience in a K-12 educational or large-scale corporate environment is a plus

Qualifications

Must Haves

• Provide hands-on technical support for hardware, software, and peripheral issues across the district (e.g., desktops, laptops, Chromebooks, projectors, interactive displays, and printers) while maintaining a high level of customer service
• Diagnose, troubleshoot, and resolve initial support incidents related to staff and student devices (1:1 program devices) and classroom technology
• Accurately maintain and update software and hardware inventories, including tracking asset locations, assignment details, and status changes in the district's asset management system
• Serve as the first point of escalation for technology-related concerns, escalating issues to senior staff as appropriate
• Perform routine service, maintenance, and repair on 1:1 student devices (including screen, battery, and component replacement)
• Accurately and promptly complete, document, and close work orders within the District's work order system (e.g., ticketing system)
• Assist the Technology Services team in the deployment, installation, and configuration of new technology devices and systems across the district
• Work collaboratively with the Technology Services team on special projects, infrastructure maintenance, and system-wide rollouts
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and end-user guides
• Demonstrated evidence of a service-minded work ethic and a commitment to customer satisfaction
• Ability to maintain a high level of confidentiality
• History of punctuality and dependability in a work setting
• Familiarity with and ability to troubleshoot common operating systems (e.g., Windows, ChromeOS)
• Basic understanding of network concepts (TCP/IP, Wi-Fi connectivity) to assist with troubleshooting connectivity issues
• Strong ability to work within various project deadlines, prioritize tasks effectively, and multitask accordingly in a fast-paced environment
• Familiarity with business office procedures
• Effective, professional, and clear oral and written communication skills suitable for technical and non-technical audiences
• Ability to work collaboratively with individuals and groups to achieve team and district objectives
• Ability to sit for extended periods of time
• Ability to lift 25 pounds
• Ability to carry 25 pounds
• Ability to work at a desk, conference table or in meetings of various configurations
• Ability to see for the purpose of reading laws and codes, rules and policies and other printed matter
• Ability to communicate so others will be able to clearly understand a normal conversation
• Ability to operate job-related equipment
• Ability to reach in all directions

Nice to Haves

• Industry certifications such as CompTIA A+, Google Certified Educator/Administrator, or equivalent are preferred but not required
• Associate's Degree or equivalent in a technology-related field preferred
• Previous experience with technology support, help desk operations, or device repair is strongly preferred
• Experience in a K-12 educational or large-scale corporate environment is a plus