Customer Success Manager, Corporate

Summary

PetDesk provides client engagement tools and a pet parent app that help veterinary clinics simplify operations and strengthen client relationships. The Corporate Customer Success Manager will manage a large portfolio of corporate accounts, drive adoption and retention, identify expansion opportunities, and build trusted relationships through training, webinars, and business reviews.

Responsibilities

• Partner strategically with the Strategic Account Manager (SAM), corporate stakeholders, and clinic-level teams to drive retention and customer value
• Support corporate and regional initiatives, translate enterprise priorities into clinic-level action, using account health data to identify opportunities to strengthen adoption, engagement, and overall impact
• Surface expansion and upsell signals to the Strategic Account Manager team, directly contributing to revenue growth across your portfolio
• Partner with Marketing to develop case studies and generate referrals that fuel new business
• Design and deliver enablement training that turns product adoption into measurable clinic outcomes
• Identify at-risk accounts early and drive mitigation plans that protect retention before issues escalate to corporate leadership
• Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
• Deliver regional webinars and business reviews that turn account metrics into a compelling value story for clinic owners and managers
• Travel up to 25% to build and deepen regional customer relationships

Skills

• - 3+ years in a Customer Success role, ideally managing a large, diverse portfolio of accounts (veterinary industry experience a plus)
• - Track record of using account health data to prioritize proactively rather than reactively
• - Comfortable identifying expansion opportunities and partnering cross-functionally with Sales/Account Management to close them
• - Confident and polished presenting to groups — experienced delivering webinars or business reviews that land with a non-technical audience
• - Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders
• - Tactful and poised under pressure; thrives in cross-functional collaboration and fast-moving environments
• - Experience with Salesforce, ChurnZero, or similar CS/automation tools a plus
• - Travel up to 25% to build and deepen regional customer relationships

Qualifications

Must Haves

• - 3+ years in a Customer Success role, ideally managing a large, diverse portfolio of accounts (veterinary industry experience a plus)
• - Track record of using account health data to prioritize proactively rather than reactively
• - Comfortable identifying expansion opportunities and partnering cross-functionally with Sales/Account Management to close them
• - Confident and polished presenting to groups — experienced delivering webinars or business reviews that land with a non-technical audience
• - Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders
• - Tactful and poised under pressure; thrives in cross-functional collaboration and fast-moving environments
• - Experience with Salesforce, ChurnZero, or similar CS/automation tools a plus

Nice to Haves

• - Travel up to 25% to build and deepen regional customer relationships

Benefits

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 12 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave
• Financial Pet Adoption Support
• Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development