Business Analyst

Summary

PhoenixTeam is seeking a Business Analyst to support a federal client’s modernization initiative focused on expanding AI-enabled capabilities. The role will gather and document requirements, analyze workflows, facilitate stakeholder sessions, and support the transition to real-time automated data exchange.

Responsibilities

• Gather, analyze, and document business and technical requirements
• Facilitate working sessions with product, engineering, data, and business SME stakeholders to capture current-state (“as-is”) processes and define target-state (“to-be”) workflows
• Translate requirements into user stories, process flows, and acceptance criteria that guide development and testing teams
• Analyze and identify dependencies, risks, and data quality issues
• Partner with engineering teams to validate alignment with customer-approved technology requirements
• Support impact analysis and change management activities to help business and technical stakeholders transition to real-time, automated data exchange
• Maintain requirements traceability, decision logs, and supporting documentation across the initiative
• Communicate project status, risks, and open issues to program leadership and stakeholders in clear, actionable terms

Skills

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience
• 3+ years of experience as a Business Analyst supporting IT modernization, systems integration, or software delivery projects
• Experience gathering and documenting business and technical requirements, including user stories, process flows, and acceptance criteria
• Familiarity with API-based integration platforms (e.g., MuleSoft) and cloud/serverless architectures (e.g., AWS Lambda)
• Experience facilitating stakeholder working sessions and translating business needs into actionable requirements
• Strong written and verbal communication skills, with the ability to work across technical and non-technical audiences
• Must be a U.S. citizen and eligible to obtain and maintain a Public Trust clearance / favorable suitability determination
• Experience supporting Federal customer programs or other federal government agencies
• Familiarity with Salesforce, Agentforce, or similar CRM/AI-agent platforms
• Experience with FedRAMP
• Experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence
• Business analysis certification (e.g., CBAP, PMI-PBA)
• Location: 100% Remote (US-based)
• Hours: [8-5 ET]
• Eligibility: Must be a U.S. citizen and suitable for, and eligible to obtain and maintain, a Public Trust clearance (Federal customer-sponsored)
• Mortgage, fintech, or other regulated industry experience (preferred, not required — willingness to learn quickly is essential)

Qualifications

Must Haves

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience
• 3+ years of experience as a Business Analyst supporting IT modernization, systems integration, or software delivery projects
• Experience gathering and documenting business and technical requirements, including user stories, process flows, and acceptance criteria
• Familiarity with API-based integration platforms (e.g., MuleSoft) and cloud/serverless architectures (e.g., AWS Lambda)
• Experience facilitating stakeholder working sessions and translating business needs into actionable requirements
• Strong written and verbal communication skills, with the ability to work across technical and non-technical audiences
• Must be a U.S. citizen and eligible to obtain and maintain a Public Trust clearance / favorable suitability determination
• Experience supporting Federal customer programs or other federal government agencies
• Familiarity with Salesforce, Agentforce, or similar CRM/AI-agent platforms
• Experience with FedRAMP
• Experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence
• Business analysis certification (e.g., CBAP, PMI-PBA)
• Location: 100% Remote (US-based)
• Hours: [8-5 ET]
• Eligibility: Must be a U.S. citizen and suitable for, and eligible to obtain and maintain, a Public Trust clearance (Federal customer-sponsored)

Nice to Haves

• Mortgage, fintech, or other regulated industry experience (preferred, not required — willingness to learn quickly is essential)

Benefits

• 100% Remote (US-based)