Quality and Training Analyst

Summary

Pie Insurance is an insurtech company focused on making commercial insurance affordable and easy for small businesses. The Quality and Training Analyst supports quality audit programs, training content development and delivery, and documentation governance across underwriting, audit, and customer service teams to improve consistency, compliance, and performance.

Responsibilities

• Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews
• Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities
• Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve
• Assists in the facilitation and presentation of trainings across various departments
• Coordinates and participates in quality meetings, consistency checks, and calibration sessions
• Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders
• Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts
• Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department

Skills

• High School diploma or GED required
• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role
• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge
• Strong attention to detail with the ability to review files accurately and consistently across high volumes
• Clear written and verbal communication skills, including the ability to document findings and provide feedback in a constructive and straightforward way
• Comfort managing work across multiple departments and shifting priorities simultaneously
• Experience communicating in internal chat platforms, like Slack or Teams
• Bachelor's Degree preferred
• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred

Qualifications

Must Haves

• High School diploma or GED required
• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role
• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge
• Strong attention to detail with the ability to review files accurately and consistently across high volumes
• Clear written and verbal communication skills, including the ability to document findings and provide feedback in a constructive and straightforward way
• Comfort managing work across multiple departments and shifting priorities simultaneously
• Experience communicating in internal chat platforms, like Slack or Teams

Nice to Haves

• Bachelor's Degree preferred
• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred

Benefits

• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Competitive cash compensation
• Unless otherwise specified, this role is remote.
• Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.