Sage Intacct Post Go-Live Consultant

Summary

Pine Services Group's portfolio company is a fast-growing Sage Intacct partner helping mid-market businesses transform their finance and operations. The Sage Intacct Post Go-Live Consultant serves as the primary technical resource for clients, managing implementations, configurations, training, and ongoing post-go-live support while building long-term client relationships.

Responsibilities

• Lead and manage Sage Intacct implementations following the company's prescribed implementation methodology, keeping projects on time and on budget
• Analyse and document system and business requirements, translating client needs into scalable Sage Intacct configurations
• Set up and configure Sage Intacct modules according to client-specific requirements, including third-party integration tools
• Develop test scripts to support client testing phases and validate system configurations prior to go-live
• Develop reports and dashboards within Sage Intacct tailored to each client's reporting needs
• Train end-users on Sage Intacct functionality, ensuring a smooth and confident transition to the new system
• Provide ongoing technical support to clients post-go-live, managing and resolving support tickets in a timely manner
• Build and maintain long-term "Client for Life" relationships — serving as a trusted advisor well beyond the initial implementation
• Make proactive recommendations for new processes and procedures that improve client outcomes
• Manage multiple client engagements simultaneously, ensuring deadlines and quality expectations are consistently met
• Work closely with the sales team and other support team members to coordinate project tasks and ensure seamless handoffs
• Provide regular written project status updates for internal teams and clients
• Collaborate with developers and team members to define and prioritize client enhancement needs
• Research and escalate complex software issues, identifying improvements and opportunities for resolution
• Contribute to the development of internal processes, templates, best-practice documentation, and the knowledge base library

Skills

• • Bachelor's degree in Computer Science, Information Technology, Business Technology, Accounting, or a related field (or equivalent experience)
• • 1+ years of experience in ERP software consulting or implementation; Sage Intacct experience strongly preferred
• • Strong accounting background — able to intelligently discuss accounting concepts and understand the financial processes behind the systems being configured
• • Exceptional written and verbal communication skills with impeccable client service instincts
• • High emotional intelligence — this role requires both technical depth and the ability to build trust with clients across diverse industries
• • Strong organisational skills with the ability to manage multiple engagements simultaneously without losing quality or responsiveness
• • Solid aptitude for ERP software products and comfort learning new platforms quickly
• • Ability to thrive in a fast-moving, growth-oriented environment with an expanding client base
• • Proficiency in Microsoft Office 365 and standard collaboration tools
• • Hands-on experience with Sage Intacct implementation across multiple modules
• • Experience setting up and configuring third-party integrations with Sage Intacct
• • Familiarity with ConnectWise or similar ticketing/PSA platforms
• • Experience developing reports and dashboards within Sage Intacct

Qualifications

Must Haves

• • Bachelor's degree in Computer Science, Information Technology, Business Technology, Accounting, or a related field (or equivalent experience)
• • 1+ years of experience in ERP software consulting or implementation; Sage Intacct experience strongly preferred
• • Strong accounting background — able to intelligently discuss accounting concepts and understand the financial processes behind the systems being configured
• • Exceptional written and verbal communication skills with impeccable client service instincts
• • High emotional intelligence — this role requires both technical depth and the ability to build trust with clients across diverse industries
• • Strong organisational skills with the ability to manage multiple engagements simultaneously without losing quality or responsiveness
• • Solid aptitude for ERP software products and comfort learning new platforms quickly
• • Ability to thrive in a fast-moving, growth-oriented environment with an expanding client base
• • Proficiency in Microsoft Office 365 and standard collaboration tools

Nice to Haves

• • Hands-on experience with Sage Intacct implementation across multiple modules
• • Experience setting up and configuring third-party integrations with Sage Intacct
• • Familiarity with ConnectWise or similar ticketing/PSA platforms
• • Experience developing reports and dashboards within Sage Intacct

Benefits

• Fully remote role, with the employee primarily working from their home office
• Bonuses
• Medical, dental, and vision benefits
• Generous PTO and company-observed holidays
• 401(k) with employer match
• Professional development opportunities
• A people-first culture backed by Pine Services Group