Plaid
Posted 54 days agoVerified live 2d ago
Technical Support Engineer
Brief overview
Remote
$74k–$110k/yrStated range
2+ yrsMinimum
76 H-1B approvalsDept. of Labor
42 green cardsCertified filings
REST APIsSQLCSSHTMLJavaScript or PythonZendeskJiraModeTechnical Project SupportProcess ImprovementWritten and Verbal Communication
About the company
Plaidplaid.com
Plaid develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.76H-1B approved
99%approval rate
10new H-1B hires
42PERM certified
$195,447median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202317
202428
202531
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20235
202412
20252
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20238
20242
202529
20263
Top sponsored roles
Software EngineerEngineering ManagerBrand DesignerCommercial CounselProduct Manager - Network Platform
Sponsored employees from
IndiaChinaCanadaSouth Korea
Job description
Summary
Plaid is a financial technology company that builds tools enabling developers and consumers to securely connect financial accounts to apps and services. The Technical Support Engineer will manage customer issues from initial symptom through resolution, troubleshoot technical integration problems, communicate with customers and internal stakeholders, and collaborate with Engineering, Product, and go-to-market teams.
Responsibilities
- Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other TSE’s to improve internal and external processes
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Assist GTM teams with customer escalations
- Collaborate with EPD teams on issue resolution
Skills
- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
- Genuine interest and passion for Support
- Commitment to providing a world-class customer experience
- Strong written and verbal communication
- Self-starter mentality and ability to work independently
- Effective time management and ability to balance multiple priorities
- Based in the Pacific Time Zone (PST/PDT)
- 6+ months of experience supporting technical projects and/or process improvement
Qualifications
Must Haves
- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
- Genuine interest and passion for Support
- Commitment to providing a world-class customer experience
- Strong written and verbal communication
- Self-starter mentality and ability to work independently
- Effective time management and ability to balance multiple priorities
- Based in the Pacific Time Zone (PST/PDT)
Nice to Haves
- 6+ months of experience supporting technical projects and/or process improvement
Benefits
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
- Comprehensive benefit plan, including medical, dental, vision, and 401(k).
More jobs like this
P