Engagement Manager (Future Openings)

Summary

Pogo is hiring its first Engagement Manager to lead enterprise client relationships and research engagements. The role owns the post-sale client lifecycle, translates AI-powered research into business insights, advises senior stakeholders, supports renewals and expansion, and builds scalable client-service processes.

Responsibilities

• You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo
• You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives
• You'll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need
• You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts
• You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap
• You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow

Skills

• You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment
• You're a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions
• You're an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders
• You're genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft
• You're a high-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next
• You're highly organized, with the ability to juggle multiple client engagements simultaneously
• You're low ego and a team player. You work well across teams and care more about outcomes than credit
• You're a fast learner who adapts quickly to new clients, industries, and problem spaces
• You use AI tools to work smarter - better research, better synthesis, better outputs
• Bonus: You've worked on primary consumer research, whether qualitative or quantitative

Qualifications

Must Haves

• You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment
• You're a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions
• You're an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders
• You're genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft
• You're a high-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next
• You're highly organized, with the ability to juggle multiple client engagements simultaneously
• You're low ego and a team player. You work well across teams and care more about outcomes than credit
• You're a fast learner who adapts quickly to new clients, industries, and problem spaces
• You use AI tools to work smarter - better research, better synthesis, better outputs

Nice to Haves

• Bonus: You've worked on primary consumer research, whether qualitative or quantitative

Benefits

• Remote work arrangement
• Flexible schedule
• Unlimited PTO
• Minimum 20 days vacation policy