PointOne
Posted 48 days agoVerified live 1d ago
Product Reliability Engineer
Brief overview
Remote
$100k–$160k/yrStated range
2+ yrsMinimum
2 H-1B approvalsDept. of Labor
Reliability EngineeringPlatform EngineeringProduction Incident ResponseDistributed Systems DebuggingLog AnalysisTracingMetrics AnalysisAWS LambdaAWS SQSAWS RDSAWS CloudWatchGo ProgrammingTypeScript ProgrammingObservability InfrastructureAlerting SystemsDashboard DevelopmentTelemetry Instrumentation
About the company
PointOnepointone.com
Automated time, bill review, and firm intelligence for law firms
Visa sponsorship history
2 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.2H-1B approved
100%approval rate
$150,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20251
Top sponsored roles
Founding Engineer
Job description
Summary
PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. They are hiring a Product Reliability Engineer to own the health, stability, and observability of their systems end-to-end, ensuring a reliable user experience and minimizing reliability issues.
Responsibilities
- Respond quickly to automated alerts and customer-reported issues
- Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds
- Build and maintain incident response playbooks and postmortem processes
- Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident
- Design and instrument telemetry, logging, and alerting across our serverless AWS stack
- Build dashboards and health metrics that surface issues before customers feel them
- Identify recurring failure patterns and drive systemic fixes into the codebase
- Reduce operational toil through automation
- Contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention
- Partner with engineers on new feature launches to assess reliability risks before they ship
- Make data-driven recommendations on where to invest in stability
Skills
- 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
- Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
- Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
- Comfortable reading and writing Go, TypeScript, or similar backend languages
- Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
- High ownership mentality: you close the loop, you write the postmortem, you ship the fix
- Experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments
Qualifications
Must Haves
- 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
- Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
- Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
- Comfortable reading and writing Go, TypeScript, or similar backend languages
- Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
- High ownership mentality: you close the loop, you write the postmortem, you ship the fix
Nice to Haves
- Experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments
Benefits
- Comprehensive health, dental, and vision insurance
- Meals in office
- Regular team events
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