Procedure Analyst

Summary

Premera Blue Cross works to improve customers’ lives by transforming healthcare and making healthcare work better. The Procedure Analyst analyzes complex information, develops and maintains organizational documentation, recommends procedure-related process improvements, and supports cross-functional projects, analysis, and system testing.

Responsibilities

• Create, format, edit, proofread, revise and maintain corporate and departmental policies, technical procedures and documents for various lines of business
• Recommend solutions to procedure-related process and workflow issues. Advise on procedures taxonomy, style guide, and content standards
• Assess the priority of a procedure or project request assigned, identify all areas impacted, and establish appropriate communication links
• Ensure documentation is clear and consistent and meets the needs of the end users
• Proactively analyze, interpret, and synthesize state and federal mandates, contract changes, and corporate communications for impact to procedures
• Initiate and facilitate assigned work groups to obtain process flows, business decisions and resolution of issues that hinder procedure development
• Proactively perform ad hoc analyses for various end users
• Participate in project-related activities to assure that project and external department goals are met and oversee related project accountabilities and report procedure and project status
• Perform system testing to validate procedures

Skills

• High School Diploma or GED
• 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three (3) years of experience developing organizational procedures
• The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone
• Bachelor's degree in related areas of study or a certificate/relevant course work in Business Writing, Technical Writing or Journalism
• Operations experience
• Prior health care experience
• Technical writing, Web/Internet/HTML experience
• Business re-design or continuous improvement experience

Qualifications

Must Haves

• High School Diploma or GED
• 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three (3) years of experience developing organizational procedures
• The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone

Nice to Haves

• Bachelor's degree in related areas of study or a certificate/relevant course work in Business Writing, Technical Writing or Journalism
• Operations experience
• Prior health care experience
• Technical writing, Web/Internet/HTML experience
• Business re-design or continuous improvement experience

Benefits

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
• Generous paid time off to reenergize.
• Tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.
• For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
• Commuter perks.
• Free convenient on-site parking.
• Subsidized on-campus cafes.
• Engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Fitness & well-being center offering in-person and virtual workouts and nutritional counseling.