Specialist, Cisco Services & Renewals

Summary

Presidio is a technology solutions company that provides digital transformation, AI, cloud, cybersecurity, networking, and infrastructure services. The Specialist, Cisco Services & Renewals drives Cisco service contract renewals by managing assigned accounts, developing renewal and upsell opportunities, preparing proposals and orders, and coordinating with clients, Cisco, account executives, and internal teams.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
• Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base
• Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc
• Triage all Cisco services related questions and issues both internally and externally
• Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption
• Accurately forecast renewals pipeline in conjunction with Account Executives
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate as required, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients as required

Skills

• * Bachelor's degree or equivalent experience and/or military experience
• * Proficient in Microsoft Excel and MS applications
• * Strong written and verbal communication skills
• * Ability to work independently and in a cross functional team environment
• * Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• * Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• * Knowledge of service lifecycle management and subscription models
• * 3+ years' experience in a support agreement renewal role
• * Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements)
• * Direct customer-facing experience (presentations, QBRs, consultative selling)
• * Ability to provide revenue growth through renewals and upsells
• * Contract and order management experience (tracking, reconciliation, processing)

Qualifications

Must Haves

• * Bachelor's degree or equivalent experience and/or military experience
• * Proficient in Microsoft Excel and MS applications
• * Strong written and verbal communication skills
• * Ability to work independently and in a cross functional team environment
• * Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• * Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• * Knowledge of service lifecycle management and subscription models

Nice to Haves

• * 3+ years' experience in a support agreement renewal role
• * Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements)
• * Direct customer-facing experience (presentations, QBRs, consultative selling)
• * Ability to provide revenue growth through renewals and upsells
• * Contract and order management experience (tracking, reconciliation, processing)