Business Analyst Intern

Summary

Presto is the leading Voice AI company for restaurant drive-thrus, partnering with universities across the U.S. to provide students with hands-on experience. The Business Analyst Intern will analyze real customer interactions and operational data to improve customer experience and business outcomes.

Responsibilities

• Listen to and review drive-thru orders handled by our AI system
• Analyze interactions between customers, staff, and the AI
• Identify patterns, trends, and anomalies in ordering behavior
• Surface moments of friction, confusion, and success
• Evaluate upsell performance and customer response
• Document structured insights for product and operations teams
• Flag urgent issues in real time when needed
• Conduct in-store observations at restaurant locations depending on business needs and location

Skills

• Highly analytical with strong attention to detail
• Curious and proactive problem-solvers
• Entrepreneurial in mindset. You take initiative and think beyond the task
• Strong communicators who can clearly document insights
• Comfortable working independently in a fast-paced environment
• Interested in AI, technology, and business operations

Qualifications

Must Haves

• Highly analytical with strong attention to detail
• Curious and proactive problem-solvers
• Entrepreneurial in mindset. You take initiative and think beyond the task
• Strong communicators who can clearly document insights
• Comfortable working independently in a fast-paced environment
• Interested in AI, technology, and business operations