Account Services and Reconciliation Specialist

Summary

Prison Fellowship is a Christian nonprofit organization serving people impacted by incarceration and advocating for justice and human dignity. The Account Services and Reconciliation Specialist supports the accuracy and integrity of donor and financial data by reconciling donation platforms, processing transactions, resolving discrepancies, and maintaining accurate Salesforce records. The role also supports financial reconciliation, month-end close activities, and issue resolution.

Responsibilities

• Download and reconcile daily transaction data from donation platforms to Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud
• Reconcile transactions from platforms including Springboard, GoFundMe Pro, Apple Pay, PayPal, credit card processors, and ACH integrations
• Investigate and resolve transaction discrepancies, integration errors, and data-quality issues
• Verify that donation and financial information is complete, accurate, and properly recorded
• Document unresolved issues and coordinate with appropriate internal teams or external partners to facilitate resolution
• Accurately and efficiently process donation data from individual donors and organizations
• Review and interpret donor-provided information and correspondence related to Prison Fellowship programs, campaigns, and designated or specialty gifts
• Apply established procedures to ensure donations are accurately coded and recorded in Salesforce
• Process donation batches timely to support monthly close deadlines
• Maintain established standards for data accuracy, quality, and productivity
• Support month-end close activities related to donation processing and reconciliation
• Process and reconcile returns, refunds, chargebacks, and other transaction adjustments
• Assist with special projects and other duties as assigned
• Research account questions and transaction issues as needed
• Coordinate with other departments to obtain information and resolve discrepancies
• Communicate findings and ensure issues are resolved accurately and timely

Skills

• Associate degree in Accounting or equivalent experience required
• 5+ years of accounting or account reconciliation experience
• 2-5 years of data entry experience
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Strong reconciliation, research, and problem-solving skills
• Demonstrated ability to enter, review, and reconcile data with a high degree of accuracy
• Strong attention to detail and commitment to data integrity
• Proven ability to interpret donor instructions and apply established gift-processing procedures
• Effective written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Strong organizational and time-management skills
• Ability to manage multiple priorities and meet daily processing and monthly close deadlines
• Ability to handle donor and financial information with appropriate confidentiality
• Bachelor's degree
• Experience with Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud

Qualifications

Must Haves

• Associate degree in Accounting or equivalent experience required
• 5+ years of accounting or account reconciliation experience
• 2-5 years of data entry experience
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Strong reconciliation, research, and problem-solving skills
• Demonstrated ability to enter, review, and reconcile data with a high degree of accuracy
• Strong attention to detail and commitment to data integrity
• Proven ability to interpret donor instructions and apply established gift-processing procedures
• Effective written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Strong organizational and time-management skills
• Ability to manage multiple priorities and meet daily processing and monthly close deadlines
• Ability to handle donor and financial information with appropriate confidentiality

Nice to Haves

• Bachelor's degree
• Experience with Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud

Benefits

• Remote/work-from-home position
• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement account funding
• Flexible Spending Accounts (FSAs)
• Paid maternity and parental leave
• 14 paid holidays
• 15 vacation days
• 10 sick days
• 39 total paid days off annually after one year of employment
• Additional benefits and wellness resources
• Part-time employees who regularly work 20 or more hours per week are eligible for select benefits on a prorated basis (excluding health insurance)
• Collaborative, mission-driven culture
• Supportive teammates
• Innovative technology tools
• Meaningful opportunities for personal and professional development