Strategic Account Manager

Summary

Profound Medical Inc. develops medical technology that uses real-time MR imaging, thermal ultrasound, and closed-loop temperature feedback to treat conditions such as prostate cancer. The Strategic Account Manager supports the planning, implementation, optimization, and growth of TULSA-PRO® programs across clinical sites while managing relationships with healthcare providers and stakeholders. The role coordinates cross-functional teams, supports training and adoption, monitors program performance, and identifies expansion opportunities.

Responsibilities

• Support the lifecycle of TULSA-PRO® implementation at clinical sites, including installation, workflow integration, and ongoing program optimization
• Build and maintain strong relationships with physicians, hospital administrators, and clinical staff to drive utilization and adoption
• Act as point person for hospitals and clinical teams, ensuring alignment with program goals, timelines, and compliance standards
• Execute account-specific strategies to grow program awareness and procedural volume
• Coordinate cross-functional teams (clinical, engineering, marketing, regulatory) to meet project milestones and deliverables
• Assist with physician and staff training programs to ensure proficiency and adoption of TULSA-PRO® technology
• Track and report on program performance, including clinical outcomes, utilization metrics, and financial performance
• Ensure adherence to regulatory requirements, design controls, and internal SOPs
• Represent TULSA-PRO® at marketing events, executive meetings, and presentations to demonstrate value propositions and support hospital system approval
• Identify opportunities for system upgrades, additional installations, and service expansions

Skills

• Minimum Bachelor's degree or equivalent experience required
• Minimum 3 - 5 years of experience in healthcare program management, capital equipment sales, or clinical account management
• Strong knowledge of hospital operations, clinical workflows, and healthcare technology adoption
• Proven ability to build relationships with physicians, administrators, and cross-functional teams
• Excellent communication, presentation, and problem-solving skills
• Ability to travel up to 50%, dependent on account and site distribution
• PMP certification or equivalent is an asset
• Experience with Class II/III medical devices and controlled product development processes preferred
• Familiarity with urology or oncology clinical environments preferred
• Proficiency in MS Project, ERP systems, and CRM tools
• Demonstrated success in solution-selling and strategic account management

Qualifications

Must Haves

• Minimum Bachelor's degree or equivalent experience required
• Minimum 3 - 5 years of experience in healthcare program management, capital equipment sales, or clinical account management
• Strong knowledge of hospital operations, clinical workflows, and healthcare technology adoption
• Proven ability to build relationships with physicians, administrators, and cross-functional teams
• Excellent communication, presentation, and problem-solving skills
• Ability to travel up to 50%, dependent on account and site distribution

Nice to Haves

• PMP certification or equivalent is an asset
• Experience with Class II/III medical devices and controlled product development processes preferred
• Familiarity with urology or oncology clinical environments preferred
• Proficiency in MS Project, ERP systems, and CRM tools
• Demonstrated success in solution-selling and strategic account management

Benefits

• Remote work arrangement
• Ability to travel up to 50%, dependent on account and site distribution