Survey Data Analyst

Summary

ProSidian Consulting is a management and operations consulting firm looking for a Survey Data Analyst to support and manage survey data initiatives. The role involves developing survey questionnaires, collecting and analyzing data, and presenting findings to improve operations for a diverse range of clients.

Responsibilities

• Work with the ProSidian Engagement Teams to collect and analyze survey data; report trends and connect the dots to drive improvements across the company's customer touchpoints (email, web, chat sessions, mail, etc.)
• You may assist in designing and launching externally facing surveys using tools like Qualtrics, SurveyMonkey, Vision Critical, and others
• Provide analysis of perception data reporting and recommendations
• Write reports and presentation materials and communicates results to appropriate audiences effectively
• Assist ProSidian Engagement Teams and the Firm’s Clients with the process of making findings, observations, and recommendations actionable
• Effectively translate data into insights by proactively and effectively communicating the “so what” from the data, as well as issues and opportunities exposed by the data
• Continuously drive reporting improvement and efficiency by simplifying and automating where possible, eliminating redundancy across the organization, refining metrics, and building new reports to support decision-making
• Participate in communicating research results to executives and other stakeholders
• Collaborate with other research and reporting teams on complex projects

Skills

• BA/BS in Economics, Finance, Math, Statistics, or similar
• 4-8 years related work experience in a related role (marketing analyst, measurement science, survey insights)
• Ability to manage multiple priorities and balance attention to detail with swift execution
• Experience in presenting data visually to provide a clear story
• Experience in synthesizing disparate data sources with effective time management and organization skills in a fast-paced environment
• Experience managing surveys through major third party survey vendors with ability to manage external vendors
• Experience with and understanding of various statistical methods, data extraction and analysis tools
• Experience with statistical software programs, (such as SPSS and SAS) spreadsheets, proficiency with query and data mining tools for querying complex data warehouses
• Experience with unstructured data analysis, including text analytics, secondary sources, and use of secondary survey research
• Experience working with research / survey tools including Qualtrics, OpinionLab, SurveyMonkey, Foresee, etc. (Our clients may use both Commercial off The Shelf (COTS) and Custom Designed Platforms)
• Great communication skills, organized, able to multitask and be a team player, good judgment, and decision-making skills are essential
• Knowledge of data governance requirements for US Govt. based on international standards
• Knowledge, and understanding of requirements for Compliance With The Paperwork Reduction Act (PRA)
• Knowledge, and understanding of requirements for InfoSec Compliance - Data Privacy and Information Security
• Strong ability to analyze quantitative and qualitative data, optimize data sets, tools, and analysis techniques to drive business outcomes
• Strong background in survey design and deriving insights from survey results
• Strong data analytics background and passion for improving the client experience
• Strong data skills and a shown ability to use tools such as Excel, SQL, Python, and R to work efficiently at scale
• Strong interpersonal communication skills that demonstrate the ability to effectively follow-up and communicate with all levels of the organization
• Understanding of how to apply statistical methods to identify drivers of business results based on customer feedback and customer journey touchpoints
• Four-year degree in market research, data analysis, strategy, customer experience or related field preferred
• Experience with A/B testing or Statistical Modeling a plus
• Knowledge of Hive, Spark, and other big data tools a plus

Qualifications

Must Haves

• BA/BS in Economics, Finance, Math, Statistics, or similar
• 4-8 years related work experience in a related role (marketing analyst, measurement science, survey insights)
• Ability to manage multiple priorities and balance attention to detail with swift execution
• Experience in presenting data visually to provide a clear story
• Experience in synthesizing disparate data sources with effective time management and organization skills in a fast-paced environment
• Experience managing surveys through major third party survey vendors with ability to manage external vendors
• Experience with and understanding of various statistical methods, data extraction and analysis tools
• Experience with statistical software programs, (such as SPSS and SAS) spreadsheets, proficiency with query and data mining tools for querying complex data warehouses
• Experience with unstructured data analysis, including text analytics, secondary sources, and use of secondary survey research
• Experience working with research / survey tools including Qualtrics, OpinionLab, SurveyMonkey, Foresee, etc. (Our clients may use both Commercial off The Shelf (COTS) and Custom Designed Platforms)
• Great communication skills, organized, able to multitask and be a team player, good judgment, and decision-making skills are essential
• Knowledge of data governance requirements for US Govt. based on international standards
• Knowledge, and understanding of requirements for Compliance With The Paperwork Reduction Act (PRA)
• Knowledge, and understanding of requirements for InfoSec Compliance - Data Privacy and Information Security
• Strong ability to analyze quantitative and qualitative data, optimize data sets, tools, and analysis techniques to drive business outcomes
• Strong background in survey design and deriving insights from survey results
• Strong data analytics background and passion for improving the client experience
• Strong data skills and a shown ability to use tools such as Excel, SQL, Python, and R to work efficiently at scale
• Strong interpersonal communication skills that demonstrate the ability to effectively follow-up and communicate with all levels of the organization
• Understanding of how to apply statistical methods to identify drivers of business results based on customer feedback and customer journey touchpoints

Nice to Haves

• Four-year degree in market research, data analysis, strategy, customer experience or related field preferred
• Experience with A/B testing or Statistical Modeling a plus
• Knowledge of Hive, Spark, and other big data tools a plus

Benefits

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.
• Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.