Program Manager

Summary

Protech Automotive Solutions and its affiliated brands provide top-tier automotive service to customers. The Program Manager will build and manage workflows for mobile vehicle-equipment installations, develop scalable processes, and coordinate operational execution. The role will also develop strategic partner relationships, support sales and revenue growth, and monitor program performance.

Responsibilities

• Build and manage the operational workflow for mobile installations of vehicle equipment
• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints
• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up
• Identify process gaps and create scalable solutions to support future growth
• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction
• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners
• Develop and present partnership opportunities to prospective partners
• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures
• Serve as a primary relationship owner for key partners involved in this program
• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations
• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution
• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials
• Help identify target customers, revenue opportunities, and expansion strategies
• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth
• Translate customer and sales feedback into operational improvements/new opportunities
• Partner with internal operation teams to ensure successful execution of mobile installations
• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules
• Ensure that operational handoffs are clearly defined and consistently followed
• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance
• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows

Skills

• * 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role
• * Experience building or improving operational workflows, processes, or service delivery
• * Experience developing partner relationships or working with third-party service providers
• * Strong communication and presentation skills
• * Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment
• * Proficiency with CRM, project management, reporting, or workflow tools
• * Must be able to work in office
• * Program management
• * Revenue growth mindset
• * Partner relationship management
• * Sales and operations alignment
• * Process development
• * Workflow design
• * Cross-functional leadership
• * Vendor and partner coordination
• * Customer-focused execution
• * Problem solving
• * Communication and presentation skills
• * Accountability and follow-through
• * Data-driven decision making
• * Ability to build scalable processes from the ground up
• **Must be eligible to work in the U.S. with no restrictions.**

Qualifications

Must Haves

• * 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role
• * Experience building or improving operational workflows, processes, or service delivery
• * Experience developing partner relationships or working with third-party service providers
• * Strong communication and presentation skills
• * Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment
• * Proficiency with CRM, project management, reporting, or workflow tools
• * Must be able to work in office
• * Program management
• * Revenue growth mindset
• * Partner relationship management
• * Sales and operations alignment
• * Process development
• * Workflow design
• * Cross-functional leadership
• * Vendor and partner coordination
• * Customer-focused execution
• * Problem solving
• * Communication and presentation skills
• * Accountability and follow-through
• * Data-driven decision making
• * Ability to build scalable processes from the ground up
• **Must be eligible to work in the U.S. with no restrictions.**