Junior Robotics Process Automation Technician (2918)

Summary

PSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and other services. They are seeking a Junior Robotics Process Automation Technician to support their customer located in Indian Head, MD, focusing on executing and managing Robotics Process Automations.

Responsibilities

• Responsible for executing Robotics Process Automations using UiPath on a pre-determined schedule Monday through Friday
• Provides production operation support including daily bot processing and validation of data
• Provides help desk ticket resolution support
• Supports the management of master data
• Provides a wide range of data analytics and reporting support for automations
• Participates in release management including analysis of defects, solution design, testing, and deployment
• Prepares documentation as required for repeatable automation execution

Skills

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information
• At least two (2) years of professional experience
• Must be proficient in Microsoft Office Suite
• Must work well independently; have the ability to interface with customers in senior level positions
• Must have strong written and verbal communication skills and must provide customer service both internally and externally
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint)
• An associates degree
• A High School Diploma and two (2) years of additional experience can be substituted for the degree
• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable

Qualifications

Must Haves

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information
• At least two (2) years of professional experience
• Must be proficient in Microsoft Office Suite
• Must work well independently; have the ability to interface with customers in senior level positions
• Must have strong written and verbal communication skills and must provide customer service both internally and externally
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint)
• An associates degree
• A High School Diploma and two (2) years of additional experience can be substituted for the degree

Nice to Haves

• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar is desirable

Benefits

• 2 days per week in Indian Head at Client Space and 3 days per week telework