Robotics Process Automation Technician (2984)

Summary

PSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and related services. They are seeking a Robotics Process Automation Technician to support the sustainment and enhancement of Robotics Process Automations, executing tasks using UiPath and providing production operation support.

Responsibilities

• Specific tasks include the following support for the sustainment and enhancement of Robotics Process Automations using Navy ERP:
• Responsible for executing Robotics Process Automations using UiPath on a pre-determined schedule Monday through Friday
• Interfaces with RPA Development Team regarding RPA Execution Schedule, Issue Identification and Resolution, and Release Testing
• Coordinates meetings, takes minutes, and track action items for an integrated team of RPA stakeholders and Developers
• Provides production operation support including daily bot processing and validation of data
• Provides help desk ticket resolution support
• Supports the management of master data
• Provides a wide range of data analytics and reporting support for automations
• Participates in release management including analysis of defects, solution design, testing, and deployment
• Prepares documentation as required for repeatable automation execution

Skills

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information
• At least four (4) years of professional experience
• Must be proficient in Microsoft Office Suite
• Must work well independently; have the ability to interface with customers in senior level positions
• Must have strong written and verbal communication skills and must provide customer service both internally and externally
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint)
• A Bachelors degree
• A High School Diploma and two (2) years of additional experience can be substituted for the degree
• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar

Qualifications

Must Haves

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information
• At least four (4) years of professional experience
• Must be proficient in Microsoft Office Suite
• Must work well independently; have the ability to interface with customers in senior level positions
• Must have strong written and verbal communication skills and must provide customer service both internally and externally
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint)
• A Bachelors degree
• A High School Diploma and two (2) years of additional experience can be substituted for the degree

Nice to Haves

• Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM), Service Now, or similar