Configuration Specialist

Summary

Q-Free leads the way in transforming transportation management with innovative, safe, and sustainable solutions. They are seeking a detail-oriented Configuration Specialist to ensure software systems are configured, maintained, and deployed to support customer needs and business operations.

Responsibilities

• Configure and maintain software applications and system settings
• Manage configuration baselines across development, testing, and production environments
• Ensure all changes are accurate, documented, and approved
• Support software releases and deployment activities
• Maintain configuration records, versioning, and release documentation
• Partner with Engineering and QA to ensure consistency across builds
• Develop and maintain configuration documentation, SOPs, and runbooks
• Ensure alignment with internal standards, security requirements, and best practices
• Work with Software Engineering, QA, DevOps, Product, and Customer Support teams
• Support implementation teams with configuration troubleshooting
• Diagnose and resolve configuration-related issues across environments
• Participate in root cause analysis and corrective actions
• Identify opportunities to improve tools, processes, and automation
• Contribute to enhancements in release and configuration management
• Configure multi-tenant SaaS environments and manage feature flags/settings
• Support CI/CD pipelines and automated deployments
• Maintain configuration matrices and traceability across embedded systems

Skills

• 2+ years of experience in configuration, systems, or software support
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• Experience in a software development or SaaS environment
• Familiarity with version control systems (e.g., Git) and structured release processes
• Strong attention to detail and ability to manage multiple configurations
• Experience with embedded or real-time systems and environment management
• Understanding of change control and deployment processes
• Experience supporting enterprise, on-prem, or hybrid systems
• Ability to collaborate with technical and customer-facing teams
• Experience with CI/CD pipelines or configuration management tools
• Familiarity with Agile or Scrum methodologies
• Basic scripting skills (PowerShell, Python, or similar)
• Experience with Kubernetes, cloud platforms (AWS/Azure), or MongoDB
• Knowledge of ITIL or formal change management practices
• Experience with Linux-based embedded systems or large-scale enterprise platforms

Qualifications

Must Haves

• 2+ years of experience in configuration, systems, or software support
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• Experience in a software development or SaaS environment
• Familiarity with version control systems (e.g., Git) and structured release processes
• Strong attention to detail and ability to manage multiple configurations
• Experience with embedded or real-time systems and environment management
• Understanding of change control and deployment processes
• Experience supporting enterprise, on-prem, or hybrid systems
• Ability to collaborate with technical and customer-facing teams

Nice to Haves

• Experience with CI/CD pipelines or configuration management tools
• Familiarity with Agile or Scrum methodologies
• Basic scripting skills (PowerShell, Python, or similar)
• Experience with Kubernetes, cloud platforms (AWS/Azure), or MongoDB
• Knowledge of ITIL or formal change management practices
• Experience with Linux-based embedded systems or large-scale enterprise platforms

Benefits

• Medical, dental, and vision coverage
• 401(k) with company contribution
• Company paid life insurance, short term and long term disability
• Employee Assistance Program (EAP)
• Flexible benefits and additional wellness resources