Systems Engineer

Summary

Q-Free America is a leading provider of Intelligent Transportation Systems (ITS) solutions that help agencies improve mobility, safety, and efficiency on our roadways. We are seeking a skilled and customer-focused Systems Engineer to support, maintain, and enhance Traffic Management Systems for clients across North America.

Responsibilities

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution
• Respond to support requests through the ticketing system and support hotline
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices
• Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies
• Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution
• Train agency personnel on Q-Free systems, products, and software features
• Document system architecture, configurations, processes, and troubleshooting procedures
• Support system backups, disaster recovery, and infrastructure maintenance
• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders
• Participate in an on-call rotation supporting 24/7 transportation operations
• Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability

Skills

• 3+ years of relevant technical experience
• Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies
• Experience with Windows and/or Linux server environments, networking concepts, and system administration
• Experience troubleshooting hardware, software, communications, and network issues
• Experience with VPNs, remote access tools, and database administration
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong technical documentation and communication skills
• Customer-focused mindset with a proactive, solution-oriented approach
• Valid driver's license and ability to travel as needed
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience
• Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs
• Experience with Agile software development methodologies, configuration management, and change control processes
• Experience supporting complex, mission-critical environments operating 24x7x365

Qualifications

Must Haves

• 3+ years of relevant technical experience
• Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies
• Experience with Windows and/or Linux server environments, networking concepts, and system administration
• Experience troubleshooting hardware, software, communications, and network issues
• Experience with VPNs, remote access tools, and database administration
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong technical documentation and communication skills
• Customer-focused mindset with a proactive, solution-oriented approach
• Valid driver's license and ability to travel as needed
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience

Nice to Haves

• Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs
• Experience with Agile software development methodologies, configuration management, and change control processes
• Experience supporting complex, mission-critical environments operating 24x7x365

Benefits

• Health, vision, and dental coverage
• A 401(k) plan
• An employee assistance program
• Flexible benefits
• Company-paid life coverage
• Company-paid short-term disability coverage
• Company-paid long-term disability coverage
• Opportunity for professional growth and technical development