Critical Operations Technician I (Days)

Summary

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Critical Operations Technician I. This role is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, and machinery, while also providing customer support on the Data Center floor.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment
• Provide remote hands and eyes services for customers
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation
• Responds as required to building emergencies and customer requests
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software

Skills

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite
• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

Qualifications

Must Haves

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

Nice to Haves

• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

Benefits

• Medical
• Dental
• Vision
• Life, and disability insurance
• 401(k) retirement plan
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship for dependents
• Wellness program
• Other company benefits