Technical Delivery Specialist

Summary

Quartz Health Solutions is seeking a Technical Delivery Specialist to join its Digital Technology team. The role oversees the delivery of Digital Technology and Data workstreams, coordinating cross-functional teams, monitoring schedules, risks, metrics, SLAs, budgets, and quality while ensuring compliance with organizational and regulatory requirements.

Responsibilities

• Supports efforts to ensure deliverables meet quality standards, compliance requirements, and customer expectations by participating in quality reviews, testing activities, and validation checkpoints
• Tracks project dependencies and risks and supports mitigation activities, including maintaining risk logs, assisting with contingency planning, and escalating blockers to maintain delivery continuity
• Follows established SDLC (Software Development Life Cycle) methodologies, organizational standards, and regulatory requirements by assisting with audits, code reviews, and documentation reviews at key project milestones
• Tracks SLAs, KPIs (Key Performance Indicators), and delivery metrics to support consistent performance outcomes, reporting issues, and variances to leadership and contributing to corrective action planning
• Reviews project schedules, resources plans, and deliverable timelines to help identify bottlenecks and support workflow efficiency improvements
• Coordinates with cross-functional teams – including developers, designers, and testers – by helping clarify responsibilities, objectives, and timelines to support alignment, engagement, and productivity
• Shares project status, risks, and issues with stakeholders through status updates, dashboards, and meetings to support transparency and informed decision-making
• Assists with budget tracking and support delivery of initiatives within financial guidelines by monitoring expenses, identifying potential cost considerations, and aligning with financial objectives
• Participates in evaluations of emerging technologies by supporting proof-of-concept efforts, cost-benefit reviews, and vendor assessments to improve delivery efficiency and scalability

Skills

• Bachelor's degree in computer science, information technology, business management, or related field with 2+ years of project or service delivery management experience
• OR associate degree in computer science, information technology, business management, or related field with 5+ years of project or service delivery management experience
• OR high school equivalency with 8+ years of project or service delivery management experience
• Healthcare experience with claims systems, Epic Systems, and Identity and Access Management systems
• Experience with delivery and collaboration tools such as JIRA, ServiceNow, and Confluence
• Strong communication skills with leadership abilities to guide diverse teams
• Expertise in project management and organizational planning
• Proven ability to manage competing priorities and tight deadlines
• Knowledge of IT financial management, including budgeting and cost control
• In-depth understanding of enterprise SDLC (design, build, test, deploy)
• Strong skills in Microsoft Office tools – Word, Excel, PowerPoint
• Deep understanding of outcomes-based work, metrics, and reporting dashboards
• Understanding of CMS regulations and submissions (HEDIS, STAR submissions)
• Experience working with external vendors including negotiation skills
• Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home

Qualifications

Must Haves

• Bachelor's degree in computer science, information technology, business management, or related field with 2+ years of project or service delivery management experience
• OR associate degree in computer science, information technology, business management, or related field with 5+ years of project or service delivery management experience
• OR high school equivalency with 8+ years of project or service delivery management experience
• Healthcare experience with claims systems, Epic Systems, and Identity and Access Management systems
• Experience with delivery and collaboration tools such as JIRA, ServiceNow, and Confluence
• Strong communication skills with leadership abilities to guide diverse teams
• Expertise in project management and organizational planning
• Proven ability to manage competing priorities and tight deadlines
• Knowledge of IT financial management, including budgeting and cost control
• In-depth understanding of enterprise SDLC (design, build, test, deploy)
• Strong skills in Microsoft Office tools – Word, Excel, PowerPoint
• Deep understanding of outcomes-based work, metrics, and reporting dashboards
• Understanding of CMS regulations and submissions (HEDIS, STAR submissions)
• Experience working with external vendors including negotiation skills
• Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home

Benefits

• Opportunity to work with cross-collaboratively with leaders and teams across the Digital Technology Teams
• Ability to support Digital Technology team as they to drive continuous improvement in service delivery.
• Hardware and equipment will be provided by the company
• Work from home
• Opportunity for career advancement
• A professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships