QST (Quality Support Technician) - Travel Required

Summary

Velocity, A Managed Solutions Company, is seeking Quality Support Technicians to join their growing Field Operations team. This role involves performing Quality Support Program visits to ensure photo lab equipment operates at peak performance through maintenance and inspections, while also providing exceptional customer service and maintaining safety standards.

Responsibilities

• Perform scheduled Quality Support Program (QSP) visits at customer locations
• Complete routine cleaning of photo lab equipment, printers, kiosks, and associated components in accordance with manufacturer and company procedures
• Perform quality inspections to verify equipment is operating within established performance standards
• Conduct preventative maintenance tasks designed to maximize equipment reliability and minimize service interruptions
• Inspect equipment for wear, damage, or potential failures and accurately document findings
• Perform print quality evaluations, color checks, calibration verification, and operational testing
• Identify issues requiring repair and communicate findings through proper service documentation and escalation procedures
• Replace approved consumable maintenance items and perform routine preventative maintenance within established guidelines
• Maintain accurate service records, inspection reports, photographs, and documentation using company systems
• Communicate professionally with store personnel regarding completed maintenance, equipment condition, and recommended follow-up actions
• Ensure work areas are left clean, organized, and compliant with company and customer standards
• Maintain inventory of cleaning supplies, maintenance materials, and assigned equipment
• Travel frequently (regional and national as required) and adapt to scheduling demands, including overnight travel when necessary
• Follow all company safety policies, customer site requirements, and regulatory guidelines while performing field work
• Represent the company professionally and deliver an exceptional customer experience during every Quality Support Program visit

Skills

• Minimum High School Diploma/GED
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required)
• Minimum 2 years in field services, installation, or similar technical background
• Strong troubleshooting, critical thinking, and customer service skills
• Familiarity with basic hand tools
• Ability to work independently and in a team
• Strong troubleshooting, critical thinking, and customer service skills
• Valid driver's license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening

Qualifications

Must Haves

• Minimum High School Diploma/GED
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required)
• Minimum 2 years in field services, installation, or similar technical background
• Strong troubleshooting, critical thinking, and customer service skills
• Familiarity with basic hand tools
• Ability to work independently and in a team
• Strong troubleshooting, critical thinking, and customer service skills
• Valid driver's license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening

Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available