Field Services Engineer 1

Summary

Rapiscan Systems, an OSI Systems, Inc. company, provides security and inspection technologies and related services for detecting threats and protecting communities. The Field Services Engineer 1 supports Rapiscan systems through installation, troubleshooting, diagnostics, repair, maintenance, customer communication, documentation, safety compliance, and field service reporting. The role is based in the Philadelphia, PA area and requires substantial domestic and international travel.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers
• Follow Field Service contract requirements for response time, information reporting and customer management
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time
• Maintain and carry Field Service Tool Set
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed)
• Follow company safety program requirements
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items
• Carry company provided cell phones and laptops and be on call as required
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions
• Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency
• Ability to complete all training courses within a timely manner with stated passing grades
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business

Skills

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience
• Technical degree or, demonstrable mechanical ability and knowledge
• Previous experience/military training may be substituted for the Technical Degree
• Basic knowledge / skills of Analog, Digital, and Mechanical systems
• Networking hardware and software literacy
• Database management and programming, software / firmware protocols
• Ability to effectively manage both technical and administrative functions
• Strong technical written and verbal communication skills
• Good working knowledge of Microsoft Office suite
• Working knowledge of Oracle workflow management systems, or similar ERP system
• Must be able to work independently and make logical decisions within position parameters based upon the company's guidelines
• Able to work on call rotation and work off hours as needed
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis
• Able to work outside in inclement weather as needed
• Must possess a valid driver's license
• Must have and maintain reliable transportation for travel under 300 miles roundtrip
• Possess the willingness and flexibility to travel domestically and internationally up to 75%
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities
• Maintain valid passport and credit card as required to support business travel
• Walk = 20% -25%
• Stand = 35%-40%
• Stoop = 20%-25%
• Squat = 15%-20%
• Kneel = 35%-40%
• Reach = 15% -20%
• Bend = 10%-15%
• Sit = 85%-90%
• Climb = <10%
• Lift = 25-50lbs
• 3 years experience in field service environment, x-ray industry highly desired

Qualifications

Must Haves

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience
• Technical degree or, demonstrable mechanical ability and knowledge
• Previous experience/military training may be substituted for the Technical Degree
• Basic knowledge / skills of Analog, Digital, and Mechanical systems
• Networking hardware and software literacy
• Database management and programming, software / firmware protocols
• Ability to effectively manage both technical and administrative functions
• Strong technical written and verbal communication skills
• Good working knowledge of Microsoft Office suite
• Working knowledge of Oracle workflow management systems, or similar ERP system
• Must be able to work independently and make logical decisions within position parameters based upon the company's guidelines
• Able to work on call rotation and work off hours as needed
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis
• Able to work outside in inclement weather as needed
• Must possess a valid driver's license
• Must have and maintain reliable transportation for travel under 300 miles roundtrip
• Possess the willingness and flexibility to travel domestically and internationally up to 75%
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities
• Maintain valid passport and credit card as required to support business travel
• Walk = 20% -25%
• Stand = 35%-40%
• Stoop = 20%-25%
• Squat = 15%-20%
• Kneel = 35%-40%
• Reach = 15% -20%
• Bend = 10%-15%
• Sit = 85%-90%
• Climb = <10%
• Lift = 25-50lbs

Nice to Haves

• 3 years experience in field service environment, x-ray industry highly desired

Benefits

• Long-term incentives
• Potential discretionary bonuses
• Ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP)
• Various health plan options
• Access to a 401(k) retirement plan
• Health savings account
• Disability insurance
• Life insurance
• AD&D insurance
• Leave of absence programs
• An array of voluntary benefits
• Paid time off for vacation, holidays, bereavement, and jury duty
• Full-Time salaried employees are entitled to flexible time-off