Field Service Engineer - HW - Columbia, SC

Summary

Siemens Healthineers is a medical technology company focused on advancing healthcare outcomes and access to care. The Field Service Engineer provides customer service and repair support for Varian Medical Systems equipment, troubleshooting, repairing, installing, upgrading, and performing preventive maintenance within an assigned territory. The role also manages customer requests, service documentation, escalations, and customer relationships.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills

Skills

• * Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
• * Uses acquired job skills and company policies to complete assigned tasks
• * Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
• * Sound knowledge of and professional technical experience with micro-computers/PC based systems
• * Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems
• * Identify and resolve simple imaging system defects
• * Performs routine maintenance, including major STBs
• * Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• * Able to perform vacuum system gun replacements and target replacements
• Achieve certification status for C3 products
• * Minimum: HS Degree or Equivalent
• * 3 – 7 years of related experience
• * Able to handle difficult customer situations including troubleshooting while the customer is observing
• * Is assigned as primary support for machine accounts for which certification has been completed
• * Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications
• * Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• **Note**: Candidate must live within close proximity or be willing to relocate to **Columbia, SC.**
• This is a field based "remote" position that requires onsite work at several *local* customer locations
• **Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.**
• **Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.”
• Preferred: Associate degree, technical /vocational training or military experience
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Has completed all required VMS training classes for C3 products
• Has completed VMS HW Level II and Imaging Level II certification testing

Qualifications

Must Haves

• * Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
• * Uses acquired job skills and company policies to complete assigned tasks
• * Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
• * Sound knowledge of and professional technical experience with micro-computers/PC based systems
• * Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems
• * Identify and resolve simple imaging system defects
• * Performs routine maintenance, including major STBs
• * Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• * Able to perform vacuum system gun replacements and target replacements
• Achieve certification status for C3 products
• * Minimum: HS Degree or Equivalent
• * 3 – 7 years of related experience
• * Able to handle difficult customer situations including troubleshooting while the customer is observing
• * Is assigned as primary support for machine accounts for which certification has been completed
• * Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications
• * Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• **Note**: Candidate must live within close proximity or be willing to relocate to **Columbia, SC.**
• This is a field based "remote" position that requires onsite work at several *local* customer locations
• **Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.**
• **Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.”

Nice to Haves

• Preferred: Associate degree, technical /vocational training or military experience
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Has completed all required VMS training classes for C3 products
• Has completed VMS HW Level II and Imaging Level II certification testing

Benefits

• Commission eligibility in accordance with the terms of the Company's plan, for commission-eligible positions, based on individual performance and/or company performance.
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time