Business Systems Administrator

Summary

Raptor Technologies is a school safety software and services company focused on protecting every child, every school, every day. The Business Systems Administrator will support internal business systems by administering platforms such as Salesforce, Salesforce CPQ, Outreach, Gainsight, and Conga, while improving processes, reporting, data management, and system adoption across the organization.

Responsibilities

• Provide systems support to the organization
• Under minimal supervision, respond to, research, and resolve issues with internal applications, such as Salesforce, Salesforce CPQ, and lite administration for Outreach, Gainsight and Conga
• Perform system administrator functions such as user, profile, role, and permission management, among other duties
• Support departmental subject matter experts with reporting, dashboards and data loads
• Develop strong relationships with business and technical stakeholders
• Work closely with the Business Systems Team and cross-departmental leaders to document, design and implement efficient solutions for new or existing business needs or problems
• Collaborate with business leaders to connect them to data, key measurables, and analytics that will inform their business decisions
• Support and sometimes lead the identification and implementation of new system features and functionality to increase adoption and automation of current or new business processes
• Assist with quality assurance and testing of new system deployments and changes
• Perform other related duties as assigned

Skills

• Bachelor's degree in Information Systems/Technology or related discipline or job-related experience equivalent to 3- 5 years
• Must have at least 3+ years of relevant professional experience in a role that supports internal business systems
• Exceptional communication and collaborative skills
• Must have a Salesforce certification
• Strong attention to detail with organizational skills
• Critical thinking and excellent problem-solving skills
• Some who has a mind for analytics and is driven by deadlines
• Good interpersonal skills to work with different management levels
• Knowledge and/or administrator certification of Salesforce, CPQ, Conga, Gainsight, Clari
• Someone who is a self-starter, motivated and a strong team player
• Proficient user of Microsoft Office products
• Knowledge in Accounting & Billing systems is a plus
• K-12 SaaS Industry knowledge is a plus

Qualifications

Must Haves

• Bachelor's degree in Information Systems/Technology or related discipline or job-related experience equivalent to 3- 5 years
• Must have at least 3+ years of relevant professional experience in a role that supports internal business systems
• Exceptional communication and collaborative skills
• Must have a Salesforce certification
• Strong attention to detail with organizational skills
• Critical thinking and excellent problem-solving skills
• Some who has a mind for analytics and is driven by deadlines
• Good interpersonal skills to work with different management levels
• Knowledge and/or administrator certification of Salesforce, CPQ, Conga, Gainsight, Clari
• Someone who is a self-starter, motivated and a strong team player
• Proficient user of Microsoft Office products

Nice to Haves

• Knowledge in Accounting & Billing systems is a plus
• K-12 SaaS Industry knowledge is a plus

Benefits

• Remote-first philosophy
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage after 60 days (medical, dental, vision), paid 100% for employee only medical
• Company paid life insurance, STD, and LTD
• Pet insurance
• Strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees