Customer Success Associate

Summary

Raydar is recruiting for a fast-growing technology company seeking a Customer Success Associate to support a community of independent professionals on its platform. The role manages onboarding, check-ins, communications, application screening, documentation, and feedback coordination with internal account teams.

Responsibilities

• Hold weekly check-in calls to review progress, blockers and next steps, and keep an up-to-date profile on each person you support
• Send regular updates, newsletters and announcements to keep the wider community informed
• Review incoming applications and run screening calls with promising candidates
• Keep role documentation current as new feedback and priorities come in, so everyone works from the latest information
• Relay feedback and priorities between the community and internal account managers

Skills

• 2+ years in a customer-facing role
• Excellent written and spoken English across quick chat messages, formal responses, newsletters and calls
• Strong relationship-building skills
• Comfort spending about 60% of your time on calls
• Highly organized and detail-oriented, with a record of keeping accurate records on the people you support
• Ability to drive structure and follow-through independently

Qualifications

Must Haves

• 2+ years in a customer-facing role
• Excellent written and spoken English across quick chat messages, formal responses, newsletters and calls
• Strong relationship-building skills
• comfort spending about 60% of your time on calls
• Highly organized and detail-oriented, with a record of keeping accurate records on the people you support
• Ability to drive structure and follow-through independently

Benefits

• Remote (US)