Project Manager, Optimization Services

Summary

RDA is a strategy-first, AI-driven digital consultancy that partners with enterprise organizations to deliver scalable digital solutions across strategy, engineering, and data. The company is seeking a Project Manager to oversee a portfolio of Optimization Services client engagements, coordinating priorities, schedules, budgets, communications, and delivery across multiple clients and teams.

Responsibilities

• Manage a portfolio of Optimization Services and maintenance/support engagements for existing clients, ensuring consistent, reliable delivery of ongoing enhancements, fixes, and small-scope initiatives
• Manage scope by using intake and prioritization processes to keep incoming requests, tickets, and mini-projects aligned with each client's contracted scope, hours, or retainer terms
• Develop and maintain schedules across multiple concurrent, smaller-scope workstreams (sprints, release calendars, maintenance windows) for several clients at once
• Track utilization against retainer or block-hours agreements, monitor burn rate, and flag overages or underutilization before they become client issues
• Maintain an active risk/issue log for recurring work and escalate to the Senior Project Manager or Director when needed
• Work with developers, designers, and QA resources supporting multiple clients simultaneously, balancing priorities across the portfolio
• Set up and run a consistent cadence with each client (status calls, ticket/work-order reporting) and with internal delivery leadership
• Provide clear, regular reporting on ticket/work-order status, hours utilization, and upcoming priorities
• Facilitate regular client check-ins and support quarterly business reviews led by senior team members
• Maintain accurate work-order logs, hours tracking, meeting notes, and status reports
• Strengthen client relationships through consistent, dependable delivery on the day-to-day work that keeps their platforms running
• Recognize potential expansion or improvement opportunities that surface during ongoing work, and route them to the PMO and Sales/Account teams rather than pursuing them independently
• Provide delivery context, account history, and client insight to the PMO and Sales teams as they develop new opportunities with existing clients
• Where relevant, help identify opportunities to apply AI-enabled tools or approaches to make recurring client work more efficient (a plus, not a requirement)

Skills

• Remote within the United States
• We are primarily interested in candidates who reside in the Eastern or Central regions and can collaborate during EST business hours
• Due to current hiring restrictions, we are unable to consider candidates who reside in California, Colorado, Oregon or Washington
• 2–4 years of project management or project coordination experience in a software services environment
• Demonstrated ability to manage scope, schedule, and budget for multiple concurrent workstreams or clients
• Working knowledge of PM or ticketing tools (e.g., Jira, Smartsheet, Asana, ServiceNow)
• Strong organizational skills and attention to detail when managing several smaller engagements at once
• Clear, professional written and verbal communication skills for both client-facing and internal reporting
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience
• Only U.S. Citizens or U.S. Permanent Residents need apply
• Helpful skills include exposure to AI-enabled tools or workflows in a software delivery or support context and prior experience working within a formal PMO structure alongside Sales/Account teams

Qualifications

Must Haves

• Remote within the United States
• We are primarily interested in candidates who reside in the Eastern or Central regions and can collaborate during EST business hours
• Due to current hiring restrictions, we are unable to consider candidates who reside in California, Colorado, Oregon or Washington
• 2–4 years of project management or project coordination experience in a software services environment
• Demonstrated ability to manage scope, schedule, and budget for multiple concurrent workstreams or clients
• Working knowledge of PM or ticketing tools (e.g., Jira, Smartsheet, Asana, ServiceNow)
• Strong organizational skills and attention to detail when managing several smaller engagements at once
• Clear, professional written and verbal communication skills for both client-facing and internal reporting
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience
• Only U.S. Citizens or U.S. Permanent Residents need apply

Nice to Haves

• Helpful skills include exposure to AI-enabled tools or workflows in a software delivery or support context and prior experience working within a formal PMO structure alongside Sales/Account teams