Red Cup IT
Verified live 1d ago
IT Support Engineer
Brief overview
United StatesIn-person
Strong troubleshooting and diagnostic skillsNetworking basics (TCP/IP, DNS, DHCP, VPN)Customer service and communication skillsTime management and problem-solving ability
About the company
Red Cup ITredcupit.com
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions.
Job description
Summary
Red Cup IT is seeking an IT Support Engineer who will provide technical assistance to users and maintain the organization's IT infrastructure. The role involves troubleshooting hardware and software issues, managing devices, and ensuring network performance and security compliance.
Responsibilities
- Provide first-line and second-line technical support to employees or customers
- Diagnose and resolve hardware, software, network, and system issues
- Respond to help desk tickets, emails, and phone support requests
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Set up user accounts, permissions, and access controls
- Manage operating systems such as Microsoft Windows, macOS, or Linux
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN)
- Maintain routers, switches, and firewalls
- Monitor network performance and uptime
- Install and update applications and productivity tools like Microsoft 365 or Google Workspace
- Troubleshoot application errors and compatibility issues
- Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Maintain documentation for troubleshooting procedures and system configurations
- Implement security policies, patch updates, and antivirus solutions
- Support identity and access management
- Assist with incident response and security monitoring
Skills
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as: CompTIA A+, CompTIA Network+, Microsoft Microsoft Certified certifications, Cisco Systems CCNA
Qualifications
Must Haves
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
Nice to Haves
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as: CompTIA A+, CompTIA Network+, Microsoft Microsoft Certified certifications, Cisco Systems CCNA
