Business Analyst, Operation

Summary

Red Nucleus is a life sciences services company providing strategic learning and development, scientific advisory, and medical communications solutions. The Business Analyst, Operations supports the enterprise delivery operating model, governance, resource management, reporting, systems administration, and continuous improvement initiatives across business units.

Responsibilities

• Support the execution and continuous improvement of the enterprise delivery operating model
• Administer governance processes, operational reviews, and delivery management standards across business units
• Ensure consistent adherence to enterprise delivery policies, procedures, and operational best practices
• Maintain and improve standard operating procedures (SOPs), playbooks, templates, and governance documentation
• Monitor compliance with operational standards and identify opportunities for process improvement
• Facilitate operational review meetings and governance forums, tracking actions and driving accountability
• Support enterprise resource planning activities, including capacity tracking, demand analysis, and utilization monitoring
• Maintain resource availability, skill inventory, and workforce planning data
• Analyze resource utilization trends and proactively identify capacity risks and optimization opportunities
• Partner with delivery leaders to improve forecasting accuracy and workforce deployment decisions
• Assist in balancing staffing demand across business units and service lines
• Support the development, maintenance, and enhancement of operational dashboards and reporting capabilities in conjunction with business analysts
• Partner with Finance and Business Unit operational leads to support data-driven business decisions
• Ensure data quality and consistency across operational reporting platforms
• Support operational improvement initiatives focused on efficiency, effectiveness, and scalability
• Identify operational bottlenecks and collaborate with stakeholders to implement solutions
• Support organizational change management and process adoption efforts
• Drive documentation, training, and communication efforts for new operational practices
• Serve as a power user and operational administrator for delivery-related systems and tools
• Support ongoing optimization of PSA, ERP, CRM, and resource management platforms
• Assist with system enhancements, testing, process configuration, and user enablement activities
• Partner with IT and Business Systems teams to improve operational workflows and automation opportunities
• Monitor operational system data integrity and resolve reporting discrepancies
• Partner with Delivery Managers, PMO leaders, Finance, Sales Operations, HR, and Business Systems teams to support operational objectives
• Facilitate communication and alignment between business units and enterprise operational functions
• Support enterprise operational initiatives and transformation programs
• Assist in driving adoption of enterprise standards while respecting unique business unit requirements
• Serves as a operational partner to delivery and business leadership teams
• Foster a culture of clarity, accountability, and continuous improvement
• May provide guidance and mentorship to junior operations team members

Skills

• • Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related field
• • 3-5+ years of experience in:
• + Project Operations
• + PMO Operations
• + Professional Services Operations
• + Resource Management
• + Business Operations
• Operational Excellence
• • Experience supporting operations within a professional services, consulting, or technology services organization
• • understanding of:
• + Resource planning and utilization management
• + Capacity forecasting
• + Portfolio reporting
• + Operational governance
• + Professional services delivery models
• • Strong Microsoft Excel capabilities
• • Experience with PSAs, ERPs, CRMs, IT ticketing systems and project portfolio management systems
• • Ability to translate operational data into meaningful business insights
• • Strong communication, facilitation, and stakeholder management skills
• Proven ability to drive process improvement initiatives
• • Prolonged sitting at a desk or workstation while using a computer, attending virtual meetings, and performing job duties
• • Repetitive hand and finger motions for typing, data entry, and use of standard office equipment (keyboard, mouse, phone)
• • Ability to lift and carry light items (generally up to 10–15 pounds), such as a laptop, files, or small office supplies
• Ability to maintain a safe and ergonomically appropriate home workspace in compliance with company guidelines
• • Experience supporting multi-business-unit service organizations
• • Experience with:
• + Oracle NetSuite
• + Oracle Suite Projects Pro
• + Salesforce CRM
• + UKG
• • Lean, Six Sigma, PMP, PMI-PMOCP, or related operational certifications
• Experience supporting enterprise transformation initiatives

Qualifications

Must Haves

• • Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related field
• • 3-5+ years of experience in:
• + Project Operations
• + PMO Operations
• + Professional Services Operations
• + Resource Management
• + Business Operations
• Operational Excellence
• • Experience supporting operations within a professional services, consulting, or technology services organization
• • understanding of:
• + Resource planning and utilization management
• + Capacity forecasting
• + Portfolio reporting
• + Operational governance
• + Professional services delivery models
• • Strong Microsoft Excel capabilities
• • Experience with PSAs, ERPs, CRMs, IT ticketing systems and project portfolio management systems
• • Ability to translate operational data into meaningful business insights
• • Strong communication, facilitation, and stakeholder management skills
• Proven ability to drive process improvement initiatives
• • Prolonged sitting at a desk or workstation while using a computer, attending virtual meetings, and performing job duties
• • Repetitive hand and finger motions for typing, data entry, and use of standard office equipment (keyboard, mouse, phone)
• • Ability to lift and carry light items (generally up to 10–15 pounds), such as a laptop, files, or small office supplies
• Ability to maintain a safe and ergonomically appropriate home workspace in compliance with company guidelines

Nice to Haves

• • Experience supporting multi-business-unit service organizations
• • Experience with:
• + Oracle NetSuite
• + Oracle Suite Projects Pro
• + Salesforce CRM
• + UKG
• • Lean, Six Sigma, PMP, PMI-PMOCP, or related operational certifications
• Experience supporting enterprise transformation initiatives

Benefits

• Remote work arrangement
• Meaningful work, a true sense of community, and fun
• Internationally recognized as a “Great Place to Work”