IT Business Analyst 2

Summary

RRD is a global provider of marketing, packaging, print, and supply chain solutions. The IT Business Analyst 2 applies business and technology knowledge to develop integrated solutions, gather and document requirements, support business process analysis, and serve as a liaison between internal customers and IT departments. The role also supports testing, quality reviews, and larger projects led by senior business analysts.

Responsibilities

• Apply knowledge of business and technology to allow for the development of integrated solutions to resolve technical and business issues
• Serve as a liaison between internal customers and functional IT departments during the initial phases of development efforts for various business initiatives
• Following BA principles and accepted methodologies, define the system and functional requirements of technical projects
• Apply working knowledge of systems and Business Analysis to analyze and develop integrated solutions to resolve technical issues for small to medium-sized custom development projects
• Assist senior level Business Analyst in requirements gathering and research support for larger, more complex projects
• Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies
• Using multiple information gathering techniques, conduct facilitated sessions with customers to define detailed business requirements for solution development. Establish and maintain clear scope boundaries for the solution
• Develop precise documentation of prioritized functional requirements that can directly be converted to test plans, use cases, and system conceptual designs
• Assist in translating requirements and use cases to the designers, ensuring there is a clear and concise understanding of requirements
• Review test conditions and expected results for product, performance, and user acceptance testing
• Continue to build on technical and business knowledge to better understand the link between business and technology
• Participate in quality management reviews as outlined in the project work plan
• Performs other related duties and participates in special projects as assigned

Skills

• Bachelor's degree in a discipline related to functional work
• 3+ years of relevant work experience
• Strong problem-solving skills, organizational skills, and time management skills
• Strong communication skills; both written and verbal
• Knowledge of desktop software such as Microsoft Word, Excel, and PowerPoint
• May require knowledge of or ability to quickly learn specialized software to complete work assignments
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Must be able to recognize anomalies and critical situations and respond appropriately
• Must be able to communicate and interact with a variety of internal/external customers and/or coworkers at the level of detail required to resolve issues of moderate complexity

Qualifications

Must Haves

• Bachelor's degree in a discipline related to functional work
• 3+ years of relevant work experience
• Strong problem-solving skills, organizational skills, and time management skills
• Strong communication skills; both written and verbal
• Knowledge of desktop software such as Microsoft Word, Excel, and PowerPoint
• May require knowledge of or ability to quickly learn specialized software to complete work assignments
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Must be able to recognize anomalies and critical situations and respond appropriately
• Must be able to communicate and interact with a variety of internal/external customers and/or coworkers at the level of detail required to resolve issues of moderate complexity

Benefits

• Overtime, shift differential, call-in, and stand-by pay, depending on the role
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Other voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts