Sales Operations Manager

Summary

Redwood Software is an orchestration platform for autonomous enterprise operations, helping organizations automate mission-critical business and IT processes. The Sales Operations Manager partners with Sales leadership to improve business processes, manage forecasting and reporting, maintain data integrity, and drive scalable, data-driven operational improvements.

Responsibilities

• Act as a business partner to Sales leadership on all matters related to their business
• Drive sales territory planning and ongoing execution
• Partner with Sales leadership to create processes and workflows across the sales lifecycle, including expansion and renewal where applicable
• Ensure data integrity across accounts, opportunities, and tasks related to the sales lifecycle
• Track operational performance and provide actionable insights and recommendations
• Own Redwood's QBR process and execution for the Sales Team
• Provide pipeline analysis and recommendations, including top- and mid-funnel patterns, closed-lost and churn analysis, and expansion trends
• Drive the sales forecasting process and Clari administration for the team
• Drive Salesforce data hygiene as it relates to prospects and customers
• Develop ad hoc and standard reporting and dashboards for the Sales Team
• Build strong relationships across departments

Skills

• 3–5 years of experience in Sales Operations, Commercial Support, Finance, or related roles
• Experience as a Sales Operations business partner, or in a related function, working with cross-functional teams
• Deep experience with sales operations and data strategy
• Clear communicator with excellent written, verbal, and listening skills
• Ability to build effective relationships across global teams
• Proactive approach and willingness to dig into challenges with little direction
• Confidence in advocating for best practices
• Excellent critical-thinking skills, with the ability to break down ambiguous problems into manageable components, develop solutions, and communicate clearly across departments and stakeholders
• Strong diagnostic and problem-solving skills
• Experience with the following technology stack: Salesforce, Salesforce CPQ, Clari, Clay, Outreach, Qlik, SPIFF, Ironclad, and Clari CoPilot
• Bachelor's degree or global equivalent experience preferred

Qualifications

Must Haves

• 3–5 years of experience in Sales Operations, Commercial Support, Finance, or related roles
• Experience as a Sales Operations business partner, or in a related function, working with cross-functional teams
• Deep experience with sales operations and data strategy
• Clear communicator with excellent written, verbal, and listening skills
• Ability to build effective relationships across global teams
• Proactive approach and willingness to dig into challenges with little direction
• Confidence in advocating for best practices
• Excellent critical-thinking skills, with the ability to break down ambiguous problems into manageable components, develop solutions, and communicate clearly across departments and stakeholders
• Strong diagnostic and problem-solving skills
• Experience with the following technology stack: Salesforce, Salesforce CPQ, Clari, Clay, Outreach, Qlik, SPIFF, Ironclad, and Clari CoPilot

Nice to Haves

• Bachelor's degree or global equivalent experience preferred