Customer Engineer

Summary

Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications. The Customer Engineer will support high-growth accounts through scaled, digital-first technical programs, including onboarding, outreach, webinars, and in-app engagement. The role will also develop tools, content, usage-based signals, and enablement resources for the broader Field Engineering organization.

Responsibilities

• Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts
• Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups
• Partner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction
• Build and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators (e.g., Heroku and AWS RDS migrations to Postgres), POC templates, and reusable technical enablement
• Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts, partnered with Scaled AMs
• Translate recurring customer questions and technical best practices into timely in-product guidance and self-service content
• Maintain activity tracking and feature-request data hygiene so reliable customer signals flow to the rest of Field Engineering and Product

Skills

• • 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations
• • Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time
• • Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD
• • Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS)
• • AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications
• • Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content
• • Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome
• •This position is generally not eligible for new visasponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.•
• • Experience with Intercom or a similar in-app engagement and messaging platform
• • Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work
• • Experience in a PLG or high-volume account environment
• • Prior experience with Heroku or other cloud migrations

Qualifications

Must Haves

• • 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations
• • Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time
• • Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD
• • Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS)
• • AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications
• • Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content
• • Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome
• •This position is generally not eligible for new visasponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.•

Nice to Haves

• • Experience with Intercom or a similar in-app engagement and messaging platform
• • Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work
• • Experience in a PLG or high-volume account environment
• • Prior experience with Heroku or other cloud migrations

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
• Continuous learning benefits & related support.
• Offers Equity