Customer Engineer

Summary

Mixpanel is a product intelligence and analytics platform that helps companies understand how people use the products they build. The Customer Engineer owns the pre-sales technical journey, leading discovery, demos, technical fit assessments, competitive positioning, and proof-of-concepts, while supporting post-sale expansion and ensuring effective handoffs to Delivery Engineers.

Responsibilities

• Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC
• Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes
• Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins
• Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives
• Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product
• Partner with Account Executives on deal strategy, technical objection handling, and expansion planning
• Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production

Skills

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes
• Clear, compelling communication to technical and non-technical audiences
• Competitive knowledge of the analytics landscape, or the ability to build it quickly
• Humble, hungry, smart, and accountable — these are the bar, not aspirations

Qualifications

Must Haves

• 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes
• Clear, compelling communication to technical and non-technical audiences
• Competitive knowledge of the analytics landscape, or the ability to build it quickly
• Humble, hungry, smart, and accountable — these are the bar, not aspirations

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break