Mid-Market Strategic Account Executive-3

Summary

Rentokil Pest Control North America is a global provider of pest control and related services. The Mid-Market Strategic Account Executive will retain and grow an assigned account portfolio by selling additional sites, services, products, and solutions, while managing customer relationships and a $3M+ portfolio. The role also focuses on proactive contract renewals, profitability, risk assessment, and customer satisfaction.

Responsibilities

• Growth focus through leveraging LAMP concepts to broaden customer relationships and target sales opportunities to improve outcomes
• Develop and implement customized business plans to identify growth opportunities and harvest business through an intentional strategy
• Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better/more profitable through renewal negotiations and customer discussion
• Responsible for retention of existing customer base through negotiating proactive renewals/extensions of agreements
• Responsible for relationship wellness through ongoing risk assessments and customer satisfaction measurements and the development of action plans to course correct customer concerns

Skills

• Bachelor's degree in Business, Marketing, or related field or equivalent relevant experience
• 2-3 years of large account management, sales, or operations experience
• Leverages existing data and business intelligence to develop targeted growth plans for all customers
• Focus customer interactions on intentional objective-based discussions using business reviews or other strategic channels to discuss the success of the partnership and the opportunities to expand/grow the relationship
• Document contract detail, contacts, risk assessment, and all sales opportunities on existing CRM (Sales Force)
• Use Miller Heiman (LAMP) methodologies to assess and develop plans to broaden and deepen existing customer relationships to facilitate growth discussions
• Utilize existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability
• Utilize tools to measure relationship wellness in an effort to get in front of situations that could create serious risk. These measures include risk assessments and ongoing customer satisfaction measurements to provide an opportunity to develop action plans to course-correct customer concerns

Qualifications

Must Haves

• Bachelor's degree in Business, Marketing, or related field or equivalent relevant experience
• 2-3 years of large account management, sales, or operations experience
• Leverages existing data and business intelligence to develop targeted growth plans for all customers
• Focus customer interactions on intentional objective-based discussions using business reviews or other strategic channels to discuss the success of the partnership and the opportunities to expand/grow the relationship
• Document contract detail, contacts, risk assessment, and all sales opportunities on existing CRM (Sales Force)
• Use Miller Heiman (LAMP) methodologies to assess and develop plans to broaden and deepen existing customer relationships to facilitate growth discussions
• Utilize existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability
• Utilize tools to measure relationship wellness in an effort to get in front of situations that could create serious risk. These measures include risk assessments and ongoing customer satisfaction measurements to provide an opportunity to develop action plans to course-correct customer concerns

Benefits

• Remote work arrangement
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
• Many of our roles offer performance incentives