RightClick
Posted 69 days agoVerified live 16h ago
Level 2 Engineer
Brief overview
Remote
3+ yrsMinimum
1 H-1B approvalsDept. of Labor
1 green cardsCertified filings
Windows operating systemMac operating systemMicrosoft 365AzureActive DirectoryNetwork configurationRouter configurationSwitch configurationFirewall configurationNetwork troubleshooting
About the company
RightClickfindtherightclick.com
At RightClick, we believe growth happens at the intersection of people and technology.
Visa sponsorship history
2 years sponsoring, last filed FY2024
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
1PERM certified
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
Sponsored employees from
India
Job description
Summary
RightClick is seeking a well-rounded Level 2 IT Engineer to join their growing MSP team. The role will focus on escalated support from Level 1, hands-on troubleshooting, and delivering a high level of customer service in a client-facing capacity.
Responsibilities
- Serve as the primary escalation point for Level 1 support issues
- Provide hands-on desktop and helpdesk support across Windows and Mac environments
- Administer and troubleshoot Microsoft 365, Azure, and Active Directory environments
- Configure, maintain, and support client networks, including routers, switches, and firewalls
- Perform network setup, troubleshooting, and remediation (approximately 30% of the role)
Skills
- At least 3 years of experience in IT support, preferably within an MSP environment
- Strong knowledge of Windows and Mac (Apple) operating systems
- Hands-on experience with Microsoft 365, Azure, and Active Directory
- Solid networking experience, including firewall configuration and troubleshooting
- Ability to work across a wide range of technologies and adapt quickly in a fast-paced environment
- Excellent communication skills with a customer-first mindset
Qualifications
Must Haves
- At least 3 years of experience in IT support, preferably within an MSP environment
- Strong knowledge of Windows and Mac (Apple) operating systems
- Hands-on experience with Microsoft 365, Azure, and Active Directory
- Solid networking experience, including firewall configuration and troubleshooting
- Ability to work across a wide range of technologies and adapt quickly in a fast-paced environment
- Excellent communication skills with a customer-first mindset
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