Account Manager

Summary

Rillet is an AI-native ERP company serving accounting and finance teams by automating critical financial operations. The Account Manager will own renewal and expansion strategies, build scalable account management processes, lead commercial conversations, and collaborate with customers and cross-functional teams to drive retention and growth.

Responsibilities

• Lead commercial conversations including renewals, expansions, contract structure, and value alignment
• Build and operationalize Rillet’s renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes
• Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team
• Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success
• Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap
• Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership
• Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership
• Reduce churn risk through proactive communication, expectation-setting, and strategic engagement

Skills

• 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
• Demonstrated ability to own renewal cycles and run commercial negotiations
• Experience building or improving processes for renewals, forecasting, or expansion
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
• Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
• Excellent communication and relationship-building skills, especially with senior finance leaders
• Ability to partner cross-functionally and drive alignment in a fast-moving environment
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment
• We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating
• For this role, we're also open to remote candidates based anywhere in the United States

Qualifications

Must Haves

• 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
• Demonstrated ability to own renewal cycles and run commercial negotiations
• Experience building or improving processes for renewals, forecasting, or expansion
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
• Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
• Excellent communication and relationship-building skills, especially with senior finance leaders
• Ability to partner cross-functionally and drive alignment in a fast-moving environment
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment

Nice to Haves

• We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating
• For this role, we're also open to remote candidates based anywhere in the United States

Benefits

• This role is also eligible for equity and benefits.
• Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
• We regularly create opportunities to connect through team meals, events, and company gatherings.
• Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week.
• For this role, we’re also open to remote candidates based anywhere in the United States.