Accounting Success Manager

Summary

Rillet is an AI-native ERP company serving accounting and finance teams with automated financial workflows. The Accounting Success Manager will own post-sale customer relationships, translate accounting challenges into AI-driven solutions, drive platform adoption, and collaborate with Product, Engineering, and Implementation.

Responsibilities

• Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet
• Deliver unique AI-driven accounting solutions: Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform
• Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements
• Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency
• Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation
• Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality
• Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem-solving to ensure every customer interaction is delightful

Skills

• We're looking for an accountant who wants to be a builder—whether you've already moved into a client-facing/solutions role or you're a current accountant ready to apply your craft with modern tools
• Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers
• We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating
• For this role, we're also open to remote candidates based anywhere in the United States
• Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week
• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations)
• Solid understanding of US GAAP and the end-to-end close process — •even better if• you have exposure to technical accounting concepts like ASC 606 / revenue recognition
• Proven ability to translate accounting requirements into system configurations and automated workflows
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment
• CPA (active or inactive); prior client-facing/consulting or implementation experience (not required)

Qualifications

Must Haves

• We're looking for an accountant who wants to be a builder—whether you've already moved into a client-facing/solutions role or you're a current accountant ready to apply your craft with modern tools
• Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers
• We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating
• For this role, we're also open to remote candidates based anywhere in the United States
• Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week
• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations)
• Solid understanding of US GAAP and the end-to-end close process — •even better if• you have exposure to technical accounting concepts like ASC 606 / revenue recognition
• Proven ability to translate accounting requirements into system configurations and automated workflows
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment

Nice to Haves

• CPA (active or inactive); prior client-facing/consulting or implementation experience (not required)

Benefits

• This role is also eligible for equity and benefits.
• Competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
• We regularly create opportunities to connect through team meals, events, and company gatherings.
• Grow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.
• Remote work is available for candidates based anywhere in the United States.
• Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week.